I received my permanent card in the mail today and I just tried to activate it but onli...

GetHuman4754574's Card Activation issue with American Express Serve from May 2020

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Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman4754574's own words
I was trying to activate my permanent American Express serve card ... I received my permanent card in the mail today and I just tried to activate it but online it tells me I have attempted it too many times and to call customer service. This is for an American Express serve card. This is the first time I've tried to activate this card because I just got it. I called customer service and it says they cannot take my call now due to high call volume. Then it hangs up. I've had so much trouble with this stupid card all I want to do is activate it and get my money off of it but I just need to speak to a f****** representative to do so but I can't seem to do that at all. American Express serve can fix all of this by not completely shutting down their customer service or by making it actually accessible online. Because the app will tell you to call customer service customer service tells you to go online or to use the mobile app. All I want to do is to be able to activate this card. I want someone for me to American Express serve to let me activate my permanent card.
This is especially frustrating because I have not been able to access this money in over two or three weeks,and they give you an online temporary card number that supposed to be good to use with any merchants online but it does not allow you to use it or no merchants take it.
They can make this right by letting me activate my card right now
I have called every single customer service that I have found on the internet every number that's even American Express related. For two weeks straight it wouldn't even let me order another card to be sent to me because the first card never came in the mail to me
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American Express Serve

American Express serve card
Card Activation issue
Reported by GetHuman4754574
May 2nd, 2020 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2160 others
0 customers following this
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Timeline

GetHuman4754574 started working on this issue
May 2nd, 2020 12:25am
GetHuman4754574 indicated the issue is not fixed yet.
May 2nd, 2020 12:27am
GetHuman4754574 indicated the issue is not fixed yet.
May 2nd, 2020 12:27am

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