I put ***$ on my serve card ending in ****.*Not too long ago, I can get the exact date...

GetHuman-vorshiva's customer service issue with American Express Serve from September 2019

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I put ***$ on my serve card ending in ****.*Not too long ago, I can get the exact date if needed. The largest one being **.**$ (from newtropics depot) Second a fairly cheaper powder called De-stress from Amazon and a pair of wireless headphones. I am currently in the hospital and while I was listening to music on Spotify, it was helping as therapy for pain and when I tried to to upgrade to the premium package, which is *.**$, only ** dollars, it rejected the payment when there should have been far more than enough to cover it. Naturally I call to check my balance and after after several attempts of not getting through, it finally verified and after having only *.** in my account right now, I was shocked. Then I went through the transactions list and had many many charges for ** cents to a dollar fifty.. I am in the hospital suffering badly please help me get my money back and make my account more secure, at the very least! I normally don't load cash on my card until I have enough money, very frugal but I thought to put extra in order to save for a driving job.. I didn't think to check it since then. Freaking out my identity has been stolen, at the very least compromised. Please please help me figure out what's going on and ISlide clips to delete them pray you can help me get the money back. I'm very disabled with no benefits yet, take care of my father at home. Im trying take care of myself and get out of the hospital ASAP but this will very much keep me from getting rest, peace of mind. Thank you in advance for empty and all help, truly. *I am unsure why they went me two cards in the beginning but I had to use two different emails in order to get it all straightened out. *This card account I believe is on my *****@***.com account. This text box won't let me click the copy button.. So please just let me know if you need any extra verification. I keep all receipts. *Thank you**Amelia Baggett

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American Express Serve

Customer service issue
Reported by GetHuman-vorshiva
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 2625 others
0 customers following this

Timeline

GetHuman-vorshiva started working on this issue
Sep 21st, 2019 9:55pm
GetHuman-vorshiva indicated the issue is not fixed yet.
Sep 26th, 2019 5:47am
GetHuman-vorshiva indicated the issue is not fixed yet.
Sep 26th, 2019 6:33pm

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