My American Express was suspended & closed all in one day. All I received is an email...

GetHuman2608724's customer service issue with American Express Serve from March 2019

10 views | 47 similar | 0 following
Help with my American Express Serve issue
GetHuman2608724's next move: call American Express Serve.
The best way to get your problem resolved is to tap the button below to start calling American Express Serve. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2608724's own words
My American Express was suspended & closed all in one day. All I received is an email. No call or letter. When I called I was directed to read **D under terms. It does not explain why, each sentence was basically repeating the same thing. Bottom line stating inappropriate & fraudulent act. I have NO IDEA what I did that falls under inappropriate or fraudulent. I get direct deposit and all my bills are due at the end or first of the month. So now with only ** hrs notice that my account has been permanently closed, my direct deposit will be returned and all my bills will be late with late fees that will effect my credit that I have woeked very hard get my credit in order. I asked Dave why didn't I get sufficient notice so I could have made arrangements. No answer. I said, what if it is identity theft that resulted in the closure? How would I know if you cannot tell me what is going on. It happened to me before with Rushcard and the people in CA did not physically have my card, but was able to charge using my card number. They quickly closed my account but I cannot speak to someone in the resolution department. I have to write them a letter disputing their action. But again, I without the account that has all my automated payment. As I told Dave, I follow the rules, this action what American Express Serve did is unjust, inappropriate, cruel to do to customers.

GetHuman2608724 did not yet indicate what American Express Serve should do to make this right.

How GetHuman2608724 fixed the problem

We are waiting for GetHuman2608724 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get American Express Serve's attention and get better help faster. Tap below to get started.
Having American Express Serve issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2608724 fixes it.
This email address isn't valid

American Express Serve

Customer service issue
Reported by GetHuman2608724
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman2608724 started working on this issue
Mar 27th, 2019 9:46pm
GetHuman2608724 indicated the issue is not fixed yet.
Apr 1st, 2019 12:23pm
GetHuman2608724 indicated the issue is not fixed yet.
Apr 1st, 2019 12:24pm