My American Express was suspended & closed all in one day. All I received is an email...

GetHuman2608724's customer service issue with American Express Serve from March 2019

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The issue in GetHuman2608724's own words
My American Express was suspended & closed all in one day. All I received is an email. No call or letter. When I called I was directed to read **D under terms. It does not explain why, each sentence was basically repeating the same thing. Bottom line stating inappropriate & fraudulent act. I have NO IDEA what I did that falls under inappropriate or fraudulent. I get direct deposit and all my bills are due at the end or first of the month. So now with only ** hrs notice that my account has been permanently closed, my direct deposit will be returned and all my bills will be late with late fees that will effect my credit that I have woeked very hard get my credit in order. I asked Dave why didn't I get sufficient notice so I could have made arrangements. No answer. I said, what if it is identity theft that resulted in the closure? How would I know if you cannot tell me what is going on. It happened to me before with Rushcard and the people in CA did not physically have my card, but was able to charge using my card number. They quickly closed my account but I cannot speak to someone in the resolution department. I have to write them a letter disputing their action. But again, I without the account that has all my automated payment. As I told Dave, I follow the rules, this action what American Express Serve did is unjust, inappropriate, cruel to do to customers.

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American Express Serve

Customer service issue
Reported by GetHuman2608724
Mar 27th, 2019 - 4 years ago
Seen by 13 customers so far
Similar issue to 47 others
0 customers following this
Items needed
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Date of birth
Last 4 digits of Social Security number


GetHuman2608724 started working on this issue
Mar 27th, 2019 9:46pm
GetHuman2608724 indicated the issue is not fixed yet.
Apr 1st, 2019 12:23pm
GetHuman2608724 indicated the issue is not fixed yet.
Apr 1st, 2019 12:24pm

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