My income tax had come I'm my American Express serve card and unfortunately I lost my p...

GetHuman-sherifra's customer service issue with American Express Serve from February 2019

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My income tax had come I'm my American Express serve card and unfortunately I lost my purse with the cart so when I contacted American Express serve they said they're Express mailing me a new card but they never did. So at that point which was four or five days later I was frustrated and ask them what I could do oh, they said I could transfer the money to a friend or family member with a Amex serve card and they could transfer it to Walmart for me to pick up. So that is what I did. However after transferring the money my friend tried transferring it to Walmart and there was a hang up in their compliance department and it wasn't approved. so instead of again transferred back to me it was transferred back to their card and they used it. I was trying to delete the transaction for * to * hours that I was either on hold or being transferred or being jerked around by someone which was very frustrating and never got anywhere. Late last night one representative was finally able to help me and said that the money was off my friends card so she couldn't help me. But I didn't request this American Express suggested I do it so I feel it should be covered. And if Walmart or Rhea did not dispute the transaction I would have had my money also. somebody has to be liable for this this was all of my my taxes and my money to move and feed my children
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American Express Serve

Customer service issue
Reported by GetHuman-sherifra
Feb 28th, 2019 - 3 mons ago
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Date of birth
Last 4 digits of Social Security number
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GetHuman-sherifra started working on this issue
Feb 28th 1:36am
GetHuman-sherifra indicated the issue is not fixed yet.
Feb 28th 1:37am
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Feb 28th 1:40am