American Express.serve app on iPhone XS-MAX *app ver *.*.*.**. cannot transfer money fr...

GetHuman-johnseno's customer service issue with American Express Serve from February 2019

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American Express.serve app on iPhone XS-MAX *app ver *.*.*.**. cannot transfer money from main account to sub account. I cann select the account I wish to transfer money "from" and I can select the amount however I cannot "slide" the money from the "From " to the "To" account.*I have removed and reinstalled the app, I have wiped the device reloaded the latest IOS, and Apple replaced the phone under warranty. It still did not work.*The Apple Store let me install the app on an iPhone XS (not a MAX) and it worked.*it also works on my iPhone XR. both the XS-Max and the XR are running the same IOS, the same (latest) version of the app, and using the same AMEX credentials
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American Express Serve

Customer service issue
Reported by GetHuman-johnseno
Feb 15th, 2019 - 8 mons ago
I have an issue with American Express Serve too
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Timeline
GetHuman-johnseno started working on this issue
Feb 15th 2:44pm
GetHuman-johnseno indicated the issue is not fixed yet.
Feb 15th 3:23pm