I bought a watch for my husband for Christmas on ********. I NEVER received any other r...

GetHuman-guybrayl's customer service issue with American Express Serve from January 2019

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The issue in GetHuman-guybrayl's own words
I bought a watch for my husband for Christmas on ********. I NEVER received any other response from the company that I purchased it except to tell me that the payment went through. I never received a tracking number i never received an email stating it was on its way. Zero correspondence after the initial payment email! So I also NEVER received the watch. I emailed the company *X before they responded to my emails and told me that the watch was sent out and the problem was resolved!? I then emailed them back explaining everything in the aforementioned paragraph. I have not received a follow up email from them and their phone number is literally ** *s long?! So I cannot contact them that way. I would like to dispute the charges and see from your company what my options are?! Please help I have nothing except less money in our account since purchasing air from these people. What are my options? What do I do? Please get back to me at your earliest convenience.*Sincerely,*Melissa Dean
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American Express Serve

Customer service issue
Reported by GetHuman-guybrayl
Jan 24th, 2019 - 3 mons ago
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GetHuman-guybrayl started working on this issue
Jan 24th 6:14pm