I reserved a Amtrak ticket. I cancelled it **hours later* Amtrak kept **% processing fe...

GetHuman-hyssi's customer service issue with American Express Serve from November 2018

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The issue in GetHuman-hyssi's own words
I reserved a Amtrak ticket. I cancelled it **hours later* Amtrak kept **% processing fee and attempted to reverse it to my card. American Express Serve WON'T GIVE ME MY MONEY. They said * days. ARE THEY CRAZY? I need to get back to work after Thanksgiving. I want my refund immediately on my card. I put the money in the card. Amtrak released it back to American Express Serve. This is BS. I want my money back. Now.
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American Express Serve

Customer service issue
Reported by GetHuman-hyssi
Nov 25th, 2018 - 3 mons ago
I have an issue with American Express Serve too
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Seen by 2 customers so far
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Timeline
GetHuman-hyssi started working on this issue
Nov 25th, 2018 3:09pm