I attempted to purchase an item through GameStop, but when I contact them they advise m...

GetHuman-bigblueb's customer service issue with American Express Serve from November 2018

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The issue in GetHuman-bigblueb's own words
I attempted to purchase an item through GameStop, but when I contact them they advise me that the order was cancelled because my American Express Serve acct didn’t go through. They advised me to re-order the item, but I can’t do that because it is still showing a HOLD for that amount ($***.**) on my acct. The order was placed on ***** so I’m not sure why it’s still showing a hold three days later.**I would like the hold to be reversed so that I can re-order and purchase this item. I don’t want to wait too long because this is a Black Friday sale item and the cost will go up soon.**Thank you,*Heather Payne
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American Express Serve

Customer service issue
Reported by GetHuman-bigblueb
Nov 23rd, 2018 - 10 mons ago
I have an issue with American Express Serve too
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Seen by 4 customers so far
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Timeline
GetHuman-bigblueb started working on this issue
Nov 23rd, 2018 6:13pm
GetHuman-bigblueb shared this issue with followers on Twitter
Nov 23rd, 2018 6:14pm