I've called * times with no results. The last time, ***, I was cut off after ** mins...

GetHuman-barbreet's customer service issue with American Express Serve from August 2018

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The issue in GetHuman-barbreet's own words
I've called * times with no results. The last time, ***, I was cut off after ** mins . *I have had fraud and on a fixed income its a big deal. *O applied for a loan and told I had to show good faith. They send me to Wal-Mart for a serve card **** ****** *****. After adding $*** I was told it was the wrong amount and he said I had to buy another card and load $***. Card **** ****** ***** was purchased. Then they asked for $*** in transfer fees for Nev. And I was told I would get back the $*** and my loan. The next day purchases showed up on both cards wiping out $*** total. I called Serve and was told to keep an eye on my cards for a refund. IT NEVER HAPPENED AND I CANT GET ANYONE TO HELP ME. My phone is ***.***.***** Please help. Barbara Reeth
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American Express Serve

Customer service issue
Reported by GetHuman-barbreet
Aug 13th, 2018 - a yr ago
I have an issue with American Express Serve too
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Seen by 9 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-barbreet started working on this issue
Aug 13th, 2018 11:32pm
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 14th, 2018 12:36am
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 14th, 2018 12:37am
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 15th, 2018 12:50pm
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 15th, 2018 12:52pm
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 17th, 2018 12:37am
GetHuman-barbreet indicated the issue is not fixed yet.
Aug 17th, 2018 12:38am