I was using a third party called Vitalchek to apply to get my sons birth certificate. H...

GetHuman979791's customer service issue with American Express Serve from August 2018

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The issue in GetHuman979791's own words
I was using a third party called Vitalchek to apply to get my sons birth certificate. He was born March **th,**** and he needs a birth certificate. I entered in all of the required information and when I was completely finished with the application and hit complete it stated that the address was incorrect associated with my card. I entered it in * more times (for a total of three times) and then gave up. I checked my balance and they charged me * times. I IMMEDIATELY called the company and they said without an order number there was nothing they could do. I explained that the application wasn’t complete due to the address being invalid but I was STILL CHARGED * TIMES. The amount was $**.** with a processing fee bringing the total to $**.**. I was charged $**.** * times for a total of $***.**. I have called the number on the back of my card but it is all automated. I need reimbursement.
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American Express Serve

Customer service issue
Reported by GetHuman979791
Aug 11th, 2018 - a yr ago
I have an issue with American Express Serve too
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Seen by 6 customers so far
Similar issue to 207 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman979791 started working on this issue
Aug 11th, 2018 5:30pm