I'm trying to load money at the register with cash for the first time and every time I...
GetHuman-ibkenned's customer service issue with American Express Serve from August 2018
Help with my American Express Serve issue
The issue in GetHuman-ibkenned's own words
Load card with cash at a register for the first time in * different locations but not successful. This is a subaccount. ... I'm trying to load money at the register with cash for the first time and every time I try it says I'm not able to do it. This is a subaccount card. Why am I not able to do it? I did not activate the card due to it being a subaccount. I have tried to load card at Walgreens and Wal-Mart and was not successful. I am also not able to log into the primary account. I had the same problem with another Serve Card and ended up getting a new one. I am so frustrated at this point. When I call the customer service number I can't get a live person and feel like I am going in circles. How can I resolve this issue?
I just want to be able to use my card.
I expected much better customer service than this. I am a new customer and this has not been a positive experience. I chose this card because of the low fees but now I'm wondering if it's even worth it.
I have tried everything I can think of. I've called customer service numerous times with no success and can't talk to a real person. I've also loomed online for answers with no success.
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