I'm trying to load money at the register with cash for the first time and every time I...

GetHuman-ibkenned's customer service issue with American Express Serve from August 2018

Help with my American Express Serve issue
The issue in GetHuman-ibkenned's own words
Load card with cash at a register for the first time in * different locations but not successful. This is a subaccount. ... I'm trying to load money at the register with cash for the first time and every time I try it says I'm not able to do it. This is a subaccount card. Why am I not able to do it? I did not activate the card due to it being a subaccount. I have tried to load card at Walgreens and Wal-Mart and was not successful. I am also not able to log into the primary account. I had the same problem with another Serve Card and ended up getting a new one. I am so frustrated at this point. When I call the customer service number I can't get a live person and feel like I am going in circles. How can I resolve this issue?
I just want to be able to use my card.
I expected much better customer service than this. I am a new customer and this has not been a positive experience. I chose this card because of the low fees but now I'm wondering if it's even worth it.
I have tried everything I can think of. I've called customer service numerous times with no success and can't talk to a real person. I've also loomed online for answers with no success.
I have an issue with American Express Serve too
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American Express Serve

American Express Serve prepaid card - gray in color
Customer service issue
Reported by GetHuman-ibkenned
Aug 11th, 2018 - 7 mons ago
I have an issue with American Express Serve too
Fixed
Seen by 7 customers so far
Similar issue to 205 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-ibkenned started working on this issue
Aug 11th, 2018 1:04am
GetHuman-ibkenned indicated the issue is not fixed yet.
Aug 11th, 2018 1:07am
GetHuman-ibkenned indicated the issue is not fixed yet.
Aug 11th, 2018 2:48am
GetHuman-ibkenned indicated the issue is not fixed yet.
Aug 12th, 2018 2:07am
GetHuman-ibkenned indicated the issue is not fixed yet.
Aug 14th, 2018 2:30am