I would like to exchange some bathing suit bottoms i ordered online for a bigger size...

GetHuman2662298's customer service issue with American Eagle Outfitters from April 2019

Help me with my issue
The issue in GetHuman2662298's own words
I would like to exchange some bathing suit bottoms i ordered online for a bigger size. I would like to do it through mail, but am unsure how. The credit card i used at the time has been canceled so i cannot do the exchange in store.

GetHuman2662298 did not yet indicate what American Eagle Outfitters should do to make this right.

How GetHuman2662298 fixed the problem
To exchange emerican eagle items for a different size through mail you need a shipping label and the invoice. The invoice is the piece of paper they sent with your package, and most of the time American eagle sends a free shipping label. If you didn’t receive a shipping label you can print it off on their website. *Now, take the item you want to exchange and put it back into the package it came in if possible. Next, take the invoice and write on it you would like to exchange the item and the size you want. Stick the invoice you wrote on inside the package and close it up with tape. Now take your shipping label and stick it over the old one on the bag and write your information on there, don’t forget your order number! *And that’s it! Take your item to the post office and ship it.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Eagle Outfitters customer problems.
How Do I Get a Refund for an Order from American Eagle?How Do I Cancel My American Eagle Order?How Do I Track My American Eagle Order?How Do I Exchange Items I Ordered from American Eagle?
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American Eagle Outfitters

Customer service issue
Reported by GetHuman2662298
Apr 1st, 2019 - 4 years ago
Fixed
GetHuman2662298 shared how to fix
Seen by 34 customers so far
Similar issue to 571 others
0 customers following this
Items needed
Order number
Email address
Phone number on account
Home and Billing address
Name on the order

Timeline

GetHuman2662298 started working on this issue
Apr 1st, 2019 11:17pm
GetHuman2662298 confirmed the issue is fixed. Hooray!
Apr 2nd, 2019 12:55pm