i need to reset my american eagle password* however, the website is not sending a link...

GetHuman-coleene's customer service issue with American Eagle Outfitters from August 2018

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The issue in GetHuman-coleene's own words
i need to reset my american eagle password* however, the website is not sending a link to my email. please send a link to my email: *****@***.com
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American Eagle Outfitters

Customer service issue
Reported by GetHuman-coleene
Aug 22nd, 2018 - a mon ago
I have an issue with American Eagle Outfitters too
Fixed
Seen by 3 customers so far
Similar issue to 150 others
0 customers following this
Items needed
Order number
Email address
Phone number on account
Home and Billing address
Name on the order
Timeline
GetHuman-coleene started working on this issue
Aug 22nd 4:23am
GetHuman-coleene indicated the issue is not fixed yet.
Aug 23rd 4:47am