Hi,*I placed order ********** and then was sent on a business trip on short notice, whi...

GetHuman-webbdes's customer service issue with American Eagle Outfitters from June 2018

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Hi,*I placed order ********** and then was sent on a business trip on short notice, which caused me to miss the pickup window (in Germany they don't deliver to your house normally* you have a week to pick it up from the post office). I ordered everything again and picked it up in the US, knowing that the package in Germany would get returned. And it did. However, DHL rerouted it to someone else in Germany instead of completing the return to the US. https:**webtrack.dhlglobalmail.com*?trackingnumber*GM****************** (DHL tracking number GM******************) I have tried talking to DHL, but they said that the sender (AEO) must file a complaint in order to get the package back. Could you please do that? DHL basically stole my package and I would like my **** Euro refund.
I trust that American Eagle Outfitters will make this right and come up with a resolution that is fair.
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American Eagle Outfitters

Customer service issue
Reported by GetHuman-webbdes
Jun 4th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-webbdes started working on this issue
Jun 4th 7:26pm
GetHuman-webbdes indicated the issue is not fixed yet.
Jun 5th 6:41am