American Airlines Customer Service Issues

I am very disappointed with my fully paid flight from Miami to São Paulo scheduled for November 2nd at 7:50pm, landing on November 3rd at 5:20am. Despite arriving at Miami airport at 4pm, the flight was delayed twice until 8:30pm before being abruptly cancelled. Frustrated by the inconvenience, I left the airport at midnight due to the long wait at the American Airlines kiosk. Missing a crucial appointment in Brazil on the morning of November 3rd at 10am added to my frustration, especially when the rescheduled flight for November 3rd at 9am was further delayed due to pilot issues, wasting more time. These multiple disruptions caused me to miss appointments and spend an entire day at the airport, prompting me to inquire about extending my stay in Brazil until Saturday, November 13th.

I made flight reservations for my family to fly from London Heathrow to Dallas on December 19th with reservation number REBTLS. Our group includes my daughter and my elderly mother. The tickets were purchased through Lastminute.com. I've already contacted Lastminute.com and BA, and they suggested reaching out to AA directly. Despite my attempts on the BA and AA websites, I haven't been able to address the seating issue. During the booking process, I wasn't given the option to select seats. I have noticed that only two seats are together, which would separate my elderly mother from the rest of us during the flight. Could you please assist in arranging for us to have at least one additional seat together so that one of us can sit with my daughter and the other with my elderly mother? I appreciate your help, Alessandra C.

I flew from Asheville, NC to Sioux Falls, SD, but my flight got rescheduled to the next day, causing inconvenience since I had nowhere to stay and had rental car arrangements. I managed to catch a flight from Greenville, SC to Sioux Falls after a drive. Additionally, a flight from Chicago was delayed due to a door issue, adding to the frustration. I prefer a reimbursement for the rental car costs of $89.53 and compensation for the time and trouble. The original flights booked were Nov 2, [redacted] Asheville to Charlotte, [redacted] Charlotte to Chicago, [redacted] Chicago to Sioux Falls, but I ended up on Nov 3, [redacted] Asheville to Dallas, [redacted] Dallas to Sioux Falls. Instead, I flew on Nov 2, [redacted] Greenville to DC, [redacted] DC to Chicago, [redacted] Chicago to Sioux Falls.

I am disappointed as American Airlines denied my request to reinstate my unused AA miles after my flight from SAN to ORD on 10/14/21 was canceled. My flight was canceled without reason, automatically rebooked for more than a day later with a less favorable seat. I upgraded using miles from my account, but I realized the later flight wouldn't work for me as it meant flying back the next day after arrival. I asked for a refund at the SAN front desk, where I was told I should get both a refund and my miles back. However, my upgraded miles have not yet been returned. I believe I shouldn't lose my AA miles because of circumstances beyond my control, originating from American Airlines. I kindly request the return of my 2,[redacted] miles to my account (Record Locator: MRYLWK).

I had a disappointing experience with customer service at the San Francisco Airport. An employee named George from American Airlines was not helpful. Despite arriving early, I had to wait over 10 minutes in line due to his slow service. When it was my turn, he refused to check my luggage in, claiming I missed the check-in time by 5 minutes. He left me without any alternatives, causing me to miss my boarding time. Even though he rebooked me on a detour flight, he refused to communicate with me effectively and would not let me record the conversation. I believe he treated me unfairly because I am not a native speaker.

Hello, I am a U.S. citizen currently in Guyana for my son's immigrant visa interview. I'm concerned that as of Nov 8, new travel restrictions to the U.S. are affecting immigrants. Copa and American Airlines are not following CDC guidelines, requiring fully vaccinated immigrant visa holders to stay in Guyana for over a month. The airlines in Guyana are not complying with the CDC regulations, impacting American citizens and visa holders. Please assist us in resolving this situation by ensuring the airlines adhere to the correct CDC guidelines for immigrants. Thank you for understanding and your help. GOD BLESS AMERICA.

I departed Asheville, NC for Sioux Falls, SD and received a last-minute flight change at 2:00 am, pushing my journey to the next day. Stranded without accommodations, the ticket agent in Asheville secured a new route via Greenville, SC to Sioux Falls, SD. Forced to rent a car and cover 80 miles to the airport, the inconvenience continued with a 2-hour delay in Chicago due to a faulty plane door. Rather than a flight voucher, I seek reimbursement for the $89.53 rental car expense and the overall inconvenience. Initially scheduled for Nov 2 on flights [redacted] Asheville to Charlotte, [redacted] Charlotte to Chicago, and [redacted] Chicago to Sioux Falls, I was rescheduled for Nov 3 on flights [redacted] Asheville to Dallas and [redacted] Dallas to Sioux Falls. I ended up flying on Nov 2 with flights [redacted] Greenville to DC, [redacted] DC to Chicago, and [redacted] Chicago to Sioux Falls.

In August [redacted], I made a flight reservation through Flight Network for a journey from JFK to Madrid. Regrettably, I had a family bereavement and couldn't proceed with the trip. Flight Network offered me credit and instructed me to rebook before December 31, [redacted]. I possess emails and receipts as evidence of this arrangement. Despite my efforts to provide the necessary documentation, Flight Network states they are unable to locate my booking. I have verified the existence of the flight with the airline and possess the appropriate receipts; however, Flight Network insists they have no record of it. Here are the pertinent details of my reservation: Confirmation code: PJ1VZA Ticket number: [redacted][redacted] Passengers: M. Castillo and T. Schier Email: [redacted] Initial flight: IB [redacted] from JFK to MAD on August 23, [redacted]

Quisiera informarles sobre una situación preocupante que involucra a uno de sus pilotos. En México, se están utilizando fotografías y videos de dicho piloto de manera fraudulenta en un intento de extorsión. Personalmente, me contacté con esta persona a través de una aplicación para conocer gente, y tras notar inconsistencias, descubrí que usaba imágenes falsas durante una videollamada, las cuales pertenecían al piloto en cuestión. Deseo alertar a la empresa para que protejan la reputación y la privacidad de sus empleados. Este tipo de engaños constituye un delito, y es crucial prevenirlos. Agradezco su atención y pido que tomen medidas al respecto para evitar que otros caigan en estas trampas. Por favor, compartan esta advertencia con su personal y especialmente con el piloto afectado. Estoy disponible para cualquier aclaración necesaria y reitero que mi objetivo es brindar información, sin buscar beneficio personal. Agradezco su pronta respuesta. Atentamente, H.M.

I have a ticket/credit from December 13, [redacted], which was booked for business travel through my government travel agent. They extended the ticket until March 31, [redacted], but I will be retiring from my job on December 31, [redacted]. There has been a hold on non-essential federal travel due to the pandemic, and I have not traveled for the past 1 1/2 years. I am requesting assistance in refunding the cost of the ticket ($[redacted].60 - ticket number PNRBVMXNY) to the government since I will not be able to use it before leaving my job. If the credit is not issued, I will owe the government the full amount which will be deducted from my final paycheck. I am seeking clarification on whether the credit can be transferred to my personal account post-employment or if I will lose the ticket. This situation arose due to travel restrictions preventing me from using the ticket for other canceled plans during the pandemic. I am looking for a solution to avoid the financial burden.

I had to cancel my flight to Phoenix due to a medical emergency and was promised credits, but I cannot find them online. I am trying to rebook my trip leaving MDT on Tuesday, January 4 at 3:22 PM on American Airlines flight [redacted] to Charlotte, connecting to Phoenix on American Airlines flight [redacted], and returning on Wednesday, January 26 at 11:12 AM on American Airlines flight [redacted] to Charlotte then to MDT on American Airlines flight [redacted]. The trip total is $[redacted].41, and I would like to use my credits, but I am unable to do so online. I have experienced difficulty on the phone, being disconnected twice after long holds. Please help me with this matter. Thank you, Elysa B.

My wife, daughter, and I worked hard to plan a trip to visit family in Tokyo, Japan last March. Unfortunately, due to the ongoing challenges with Covid, we have had to reschedule multiple times, facing travel bans and quarantine requirements that have made it very difficult to go. As the expiration date of our travel vouchers approaches, we are feeling the pressure to use them before potentially losing our funds. Despite requesting an extension until the end of next year, we have not had any success. With the Omicron variant emerging, it seems likely that further delays may occur. We are disappointed that American Airlines has not been more accommodating given the current circumstances. If this issue is not resolved satisfactorily, I will have to rethink flying with AA in the future. It's been a significant financial and emotional sacrifice for all of us to plan this visit, and after not seeing our family for over two years, we are eager to make the trip when it is feasible without extensive quarantines.

I recently traveled from West Palm Beach, Florida, to Reno, Nevada, with a layover in Dallas. Despite having limited flying experience, I encountered significant confusion and anxiety in the airport. The interactions with the airline employees only added to my distress, leaving me feeling very upset by the time I boarded the American Airlines flight. I attempted to address the situation with one of the staff members, explaining that the language barrier with two previous employees had hindered my understanding, only to be accused of racism and removed from the flight. The discomfort onboard, with excessive heat, led to me feeling nauseous and unwell upon reaching Reno, where I spent the entire night ill. The overall treatment by American Airlines staff compounded my distress, leaving me with a thoroughly unpleasant flight experience and vacation. I am seeking some form of resolution for these issues, particularly being unjustly labeled as racist and the additional expenses incurred due to the overnight stay. Your assistance in addressing these matters would be greatly appreciated.

On November 12th, my flight from RDU to St. Thomas via Miami was affected by a power outage in the terminal, causing me to miss my flight. My travel companions were Paul Hatcher Perry and Alexander Speight Cooley. We left the airport and flew out from Greensboro instead. Our record locator for the original booking was UXQJDP. Despite using the return flights on November 21st, we were advised to seek a refund for the missed initial flight. Paul Hatcher Perry's record locator is UHULEG, and I can obtain Alexander Speight Cooley's if needed. We are hoping to be reimbursed for the first leg of our journey.

On November 28th, my flight AA4671 from RIC to JFK was delayed, causing me to miss my connecting flight [redacted] from JFK to LAX at 10:30pm. I arrived at the terminal just a few minutes after the doors closed. Despite being rebooked on the next morning's flight [redacted] to LAX at 7am by a JetBlue attendant, this unexpected change resulted in additional expenses for overnight accommodation, increased parking fees at LAX, and adjustments to my work schedule. I am kindly requesting reimbursement of $***.** for the missed flight or a flight credit for future use.

I am disappointed with American Airlines. I recently had a flight from Madrid to Miami, and I was assigned to an unsatisfactory plane that seemed unfit for service due to its poor maintenance and cleanliness. The condition inside the plane was unacceptable, filled with debris and the restrooms were in appalling conditions. Furthermore, on my second flight, I requested an upgrade to first class, but was informed that they could not accommodate it despite available seats. I am hoping for a response from the company regarding these issues, as I may not choose to fly with American Airlines again in the future.

I would like to share my recent experience flying with flight number [redacted] from DFW to Buffalo, NY on Saturday, 11/27. My daughter was initially booked on this flight and experienced multiple delays and gate changes. Interestingly, when my wife and I were rebooked on the same flight, we encountered the same issues, including delays, gate changes, and even having to wait for maintenance repairs. Upon landing in Buffalo, we faced further delays waiting for crew assistance and baggage retrieval, ultimately causing us to wait over an hour after touchdown. The lack of customer service, consistent flight delays, and poor terminal support are concerning. I hope to receive a response regarding this matter.

I have a flight on American Airlines from Des Moines to Charlotte and then to Cincinnati on Wednesday. My daughter booked and paid for it online, and I spoke to a representative named Mark who provided me with a unique six-digit code for special assistance. Unfortunately, I misplaced the paper with the code. My name is Kathy B. on the flight departing around 1:00 from Des Moines, Iowa. I would be grateful if someone could contact me to provide the code and confirm the flight details. You can reach me at [redacted] or by email at [redacted] Thank you for your help.

Dear American Airlines team, I recently made a reservation for a flight from Miami to Cancun on the 11th of December through eDreams. Unfortunately, they do not have the flight number. I had previously obtained it from one of your colleagues, but have since misplaced it. The flight departs from Miami at 4:18 PM and is scheduled to arrive in Cancun at 6:10 PM on the 11th of December. The information provided to me includes the flight number AA993 and TIDSN2. However, I understand these numbers may not be correct, so I would greatly appreciate it if you could provide me with the accurate details. My name is Athene E., and I am from Denmark. Thank you for your assistance in advance. Have a wonderful day. Warm regards, Athene E.

Flight AA5269 waited for an open gate for 20 minutes, causing me to miss my connecting flight, AA4657. Despite the flight attendant's assurance over the intercom, I ended up sprinting to the next gate only to find the door closed. I had to rent a car, with two other passengers heading to Pittsburgh joining me. I am requesting credit for the flight and compensation for the car rental.