American Airlines Customer Service Issues

I am looking to modify my current round trip ticket to Chicago. The original dates were August 12-17, and I would like to change them to August 19-24. My AAdvantage number is T824KE4, and the record locator for the flight I am trying to change is BVOJJZ. I have been attempting to contact American Airlines since yesterday but have had no luck reaching a representative. The flight I am interested in now departs from LAX on August 19 at 8:35 AM, with a layover in Phoenix and arriving in Chicago at 4:38 PM. The return flight I wish to change to leaves ORD at 10:35 AM on August 24th. While trying to reach American Airlines, the price has increased from $[redacted] to $[redacted] per person, but I am hoping to secure the original $[redacted] rate since I tried to make this change when the fare was still at that price.

I traveled on flights AA1287 and AA2586 on June 18th. Both flights were delayed, causing me to miss my connection. Although I received a text promising a hotel and food voucher, the American Airlines desk was unable to provide them, leaving me stranded in the airport. As a 65-year-old disabled widow with a service animal, the lack of assistance was distressing. The contact number I was given, [redacted], turned out to be invalid, adding to the frustration. I now find myself in a stressful situation without proper support and care. Additionally, my checked baggage is missing, and it seems the responsibility has been shifted to United Airlines. This experience has been unacceptable, and I am seeking compensation for the way I have been treated.

I'm frustrated by the misinformation I received from the female employee at the American Airlines desk this morning in Durango (DRO) airport. Despite arriving at 5:50, we missed our 6:12 flight. I had already checked in through the app and wanted to check my bag. The employee insisted all flights close 30 minutes prior to departure, leaving us no chance to make it. However, when we were called at the gate and rushed there, we narrowly missed boarding by a minute. We were easily rebooked for a 10:32 flight, but my new boarding pass indicates boarding ends 15 minutes before departure, contradicting what the desk agent had said. I wish she had asked if I checked in and provided options rather than insisting we were too late. Her unhelpful and confrontational attitude was disappointing. I will find out her name and appreciate if you address this issue. Thank you, Stacee

My flight from San Diego to Charlotte on 6/26 was initially delayed from 11:10 to 8 am on 6/27. Now it has been further delayed to 3 pm. I have incurred $[redacted].00 in Uber fares and spent $[redacted] for a hotel room. I am unsure about the whereabouts of my luggage, and there appears to be a lack of coordination within the airline. This is the second time in 7 weeks that such an incident has occurred with your company. Missing work due to these delays and dealing with unhelpful customer service has been frustrating. The recurring issues suggest a lack of regard for customer satisfaction. I am disappointed with the disruption caused and the disorganized service provided. I am seeking a refund for the additional expenses on accommodation and transportation. While I anticipate challenges regarding receipts, I believe a refund without complications would signify a commitment to improving customer experience. Having already spent $2,[redacted] on this trip, the unexpected costs amount to $1,[redacted]. I demand a refund for this inconvenience and hope for a swift resolution. It is regrettable that such circumstances have led me to consider canceling my card with the airline due to unsatisfactory experiences.

Hello, I am reaching out for help regarding a recent flight issue. Our flight from Los Angeles to Newark, scheduled for 6/26, with a 6am arrival on 6/27, faced a significant delay due to a missing pilot on our connecting flight from Los Angeles to Phoenix. The American Airlines crew assured us that our connecting flight to Newark would wait, but upon landing in Phoenix, we discovered that the flight had left. After being promised a new flight and a $[redacted] hotel credit, we were rebooked to arrive in Newark at 8:30pm on 6/27, causing major disruptions to our plans. We incurred extra costs for transportation and accommodations due to the delay, on top of misinformation from the airline staff. Despite the $[redacted] hotel credit, which didn't fully cover our expenses during a busy event period in Phoenix, we are requesting further compensation for the additional inconveniences we faced. We have been on hold for over 2 hours and 15 minutes, seeking help from an agent, but to no avail. We are eager for a resolution, preferably by connecting with a supervisor and receiving travel vouchers. Your prompt assistance is appreciated. Thank you.

I am a 78-year-old woman who booked a flight to and from Long Island on June 3, [redacted]. Due to needing to stay an additional day, I had to cancel my initial flight with American Airlines, and rebook with another airline for the desired dates with a non-stop flight. The original flight was for my youngest brother's birthday celebration, as we reunite for milestone birthdays. Despite challenges with flight changes, I managed to secure suitable travel arrangements. However, I was surprised to see the American Airlines charge on my credit card statement after cancellation, amounting to $[redacted].40. I promptly reached out to my credit card company to dispute the charge, as I canceled the flight well in advance. Being on a fixed income, I cannot afford to pay for two flights to Long Island. Thank you for your help. My record locator is XGYMZ, and the reservation was made by my granddaughter via phone at [redacted].

I am inquiring about the ongoing delay with flight [redacted] to South Bend. My daughter boarded this flight, accompanied by her two young children, due to it being a direct flight. We encountered multiple delays – first at 2:30, then at 4:30, and the delay extended to 7:30. To add to the frustration, just as boarding was about to commence, the pilot announced a delay due to the co-pilot being missing. This situation is quite concerning. Once on board at 7:30, it was mentioned that the flight would be further extended due to weather conditions affecting the flight schedule. I seek an explanation and would appreciate a prompt response. I can be reached at [redacted]. My daughter deserves compensation for the inconvenience and additional expenses incurred, especially considering she upgraded her seating to ensure proximity to her children. Attempting to reach customer service has been futile with waiting times exceeding 4 hours. This level of service is disappointing.

I purchased a round trip ticket for two on June 24, [redacted], for $[redacted].50. Due to Covid, my trip was rescheduled to January [redacted], and I upgraded to Premium Economy for an extra $[redacted].80. My tour has been moved again to May [redacted], and after canceling the flight, I received a credit of $[redacted].80, which seems incorrect as I have paid a total of $[redacted].30 to American Airlines. I am having trouble contacting them over the phone to address this matter. I need to reschedule my Premium Economy trip to match my tour in May [redacted] and I am willing to pay a reasonable additional fee, but the current credit does not seem right. I have other reservations hinging on the resolution of this airline issue.

While booking through Expedia, I selected a seat without realizing there was an $81.00 charge. I tried to remove the seat choice but found no option to do so. Contacting Expedia for help required an itinerary number, which I didn't have yet. Frustrated, I proceeded with the booking, intending to sort out the charges later. Now, three hours later, I am stuck as both American and Expedia point fingers at each other regarding the responsibility for seat selections. All I seek is a refund for the unnecessary charge.

On 6/1/21, I completed a form but only managed to be available by phone today. I mistakenly booked a reservation for AA flight AA433 on 7/7/21 to Long Island, planning to return on 7/10/21. However, I later learned I needed to stay until the 10th for a special family event - my baby brother's 70th birthday party. Due to this mix-up, I tried to rebook my return flight with American Airlines for the 11th but couldn't find suitable options without long layovers. Consequently, I canceled my AA reservation and made a new booking with a different airline. Given my limited fixed income as an elderly individual, I cannot afford to pay for both tickets. I kindly request a refund from American Airlines for the canceled flight. I dealt with this matter promptly around 6/6/21 and have also informed my credit card company about the situation.

I urgently need assistance locating my carry-on bag, which contains my work MacBook Air and other important items. I was told by the clerk in Albuquerque regarding my flight #[redacted] that the valet overlooked it when they brought up rolling bags. I am very concerned and need it located as soon as possible. I purposely used a carry-on to have easy access to my work laptop, and I am very upset by this delay. The clerk, Rose, at Baggage Gate B 4,5 mentioned seeing it unloaded late at 10:30 PM but no one brought it up to me. I am seeking answers and assurance that my laptop will be found promptly. Your immediate attention to this matter is greatly appreciated. Maryellen W.

My flight from Charlotte was awful. I overheard racist remarks from the pilot and a stewardess regarding the African American flight attendant who made announcements. As I was deplaning, they made a snide comment about leaving the aircraft correctly. I stumbled over someone's feet in the aisle, and they even remarked about my fall. Flight AA409. Upon arrival in Lawton, my bags arrived before me, although I was only told much later. When I left the airport after waiting for everyone's baggage, I was alone in a poorly lit parking lot and felt very scared. I had been led to believe that I needed to take my bags with me, yet they had already been delivered ahead of me.

I would like to report an issue we encountered on June 18, [redacted], with our American Airlines flight AA [redacted] from BZE to DFW, which was delayed for over 3 hours due to maintenance. The delay caused us to miss our connection to ORD and we did not arrive at DFW until 10:13 pm. Despite being told we would receive hotel and meal vouchers upon landing at DFW, we were informed by AA agents that none were available. After trying to secure accommodations on our own, we had to spend the night in the terminal with uncomfortable seating, no food, and disruptive noise. Due to this experience, we are requesting compensation equivalent to the value of the promised vouchers as a credit to my AAdvantage Platinum Select Mastercard or in the form of AAdvantage miles. Thank you, Jordana S. Lenon and Thomas Esswein.

I have been attempting to obtain a refund for my canceled flight in March without success. Despite having cancelation insurance, I was issued a voucher instead of a refund. When trying to re-book, I was asked to pay an additional $[redacted] on top of the $[redacted] already paid. Upon canceling the second booking due to my son's conflicting work schedule, I was informed of a $45 per ticket extra charge for undisclosed amenities. I'm disheartened by Travelocity and American Airlines' handling of this situation and simply seek a refund for both trips. Paying $[redacted] for a flight initially priced at $[redacted] seems unjustified. I urge a straightforward refund process rather than dealing with customer service vouchers. Disappointed and frustrated, I hope for a resolution promptly. -Terri Batel-Rosendo

I am currently traveling from Laguardia, NY to Shreveport, LA with a layover in Charlotte, NC. Our flight out of New York was delayed initially due to a storm. Subsequently, we were further delayed when refueling the plane. Once aboard, the flight attendants had to leave due to a legal issue, causing further delay until a new crew arrived. We eventually landed in Charlotte nearly 5 hours behind schedule, causing me to miss my connecting flight. Charlotte airport is now closed, leaving no incoming or outgoing flights. I was required to check my carry-on bag at the gate, which means I do not have any essentials with me. I urgently need to be on the first flight from Charlotte to shreveport, LA for a funeral at 12:30pm. I am also seeking reimbursement or compensation for the significant inconvenience this has caused. Thank you.

I had a flight canceled last year from Pittsburgh, PA to Washington, DC due to my nephew's canceled wedding because of Covid-19. Despite contacting customer service and being told I would receive an email with information on how to reuse the ticket, I never received anything. I don't have the flight number but can provide the date of departure from Pittsburgh, April 20, [redacted], and my Advantage number. The return was planned for May 3 or May 4, [redacted]. I am Patricia Yee and eager to reschedule the flight. Please help me understand how I can use this credit towards a new booking. Thank you.

My spouse and I had booked a trip to Las Vegas via Travelocity for April 10-17, [redacted]. Unfortunately, my husband was hospitalized from March 3 to June 14, [redacted], making our vacation impossible. While I received a refund from Venetian Hotel in April, I am struggling to get a refund from American Airlines. Despite providing information, they were unable to locate our reservations without ticket numbers. Travelocity was able to furnish these details, allowing me to request a callback from American Airlines via GetHuman. Strangely, when I answered the call, it turned out to be my own voicemail prompting me to leave a message. I'm continuing my efforts to reach American Airlines for a refund with this additional information.

I am incredibly frustrated with the experience I've had trying to get a refund from American Airlines (AA). Yesterday, after waiting for over an hour on hold, the representative I finally spoke with abruptly hung up after requesting more information. Today, I discovered the GetHuman website, which assisted me in navigating the long wait times with AA. Finally, after two hours of waiting, I was able to speak with AA again. Despite providing all the necessary information and requesting a refund, I was only offered a credit and told I needed to speak with a supervisor for a refund, which meant more waiting on hold. It has been another 30 minutes, and I am still waiting. My husband and I had flights booked for 4/10/21 from Augusta, GA to Las Vegas, NV, returning on 4/17/21. Due to COVID and my husband's hospitalization following a double lung transplant from 3/3/21 to 6/14/21, we were unable to take the trip. While the Venetian Hotel refunded our money promptly with the provided documentation, American Airlines (reservation number VGBGOL, ticket numbers [redacted][redacted] and [redacted][redacted], total cost $[redacted].00 USD) has not responded despite us providing the necessary documentation from my husband's physician and our booking information.

Original Code: VYXLHS On a flight from Sao Paulo to Atlanta via Miami on June 19, our journey was disrupted by flight computer failures leading to a 24-hour delay. As a result, we were rerouted through Dallas to reach Atlanta earlier. Similarly, my daughter's flight with code QSSWET on July 1st experienced a 12-hour delay due to staff issues, and a subsequent delay from Miami to Atlanta for refueling. Due to the evolving air travel landscape, we understand these challenges. Due to vaccination requirements, my daughter Ana Luisa and I extended our stay to July 26, incurring an extra US$[redacted] for my reservation due to a prior change resulting from the initial flight delay. Despite having a credit from a canceled [redacted] trip to Hawaii, I was unable to apply it to the additional charge. Although the staff has been supportive, the lack of flexibility in accommodating the credit has left me dissatisfied with the service provided. I am currently booked under reservation code VYACZG for my return journey to Sao Paulo. For any further correspondence, please contact me at [redacted] or 55-11-99[redacted]. Sincerely, John Marion Arnstein

I recently booked a flight using my miles for a trip from DFW to Fresno on July 23 and returning on July 26 from Fresno to Phoenix and then to DFW. I needed to change the name on the reservation to my friend's, so I spoke with a representative who promised me a confirmation within 2 hours. Unfortunately, I have yet to receive any confirmation, and the flight is not showing in my AA online account. Despite requesting another callback, I have to wait for 4 hours for them to reach out. Time is of the essence as my reservation is set to expire soon. I already paid $11.20 this morning, but the transaction has not reflected on my credit card statement online. My name is Jeanine T. and my Aadvantage number is N3P7754.