American Airlines Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about American Airlines customer service, archive #25. It includes a selection of 20 issue(s) reported August 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I spoke to an agent last week who mentioned I could change my return flight to come back three days early for an additional $[redacted]. I needed to rearrange my doctor appointments, so I decided to proceed. I tried to call yesterday, waited 35 minutes, but ended up hanging up. Today, after three more calls and a total wait time of about 45 minutes, I spoke to a representative. I explained that I saw the new flight priced at $[redacted] on the website. Despite the initial agreement of a $50 change fee, they would not honor the online price. I feel frustrated as I believe the advertised flight change policy is not being upheld and I am being given the run-around. If this is not resolved, I may consider flying with a different airline in the future. I hope for a more satisfactory response than a standard form letter this time. Airlines should uphold their advertisements and provide accurate information to the public.
Reported by GetHuman5150801 on lunedì 10 agosto 2020 22:00
I am extremely disappointed by American Airlines' decision to have their flight attendants wear BLM pins. Despite supporting the phrase "Black Lives Matter," I cannot support the organization due to its radical nature and impact. In light of this, I regret to inform you that I will no longer be flying with American Airlines or using my American Airlines credit card. I strongly urge management to reconsider this policy, as it has led me to lose faith in the company. Regards, Dr. C Stratton
Reported by GetHuman-cestratt on mercoledì 9 settembre 2020 01:29
I made a flight booking on September 5, [redacted], and canceled it on September 7. However, I noticed this morning that I was still charged $[redacted] by American Airlines to my debit account, causing an overdraft in my bank account. I canceled well within the allowed time frame, so I'm confused about why the charge wasn't reversed. I am urgently seeking a resolution to this issue. You can reach me at [redacted] or on my cell at [redacted]. Thank you for your prompt attention to this matter. - Brandon C. B.
Reported by GetHuman5250739 on giovedì 10 settembre 2020 18:40
Three weeks ago, I scheduled a round trip flight with American Airlines from Oklahoma City, OK to Spokane, WA. My departure was set for Friday, September 4th, and the return was on Tuesday, September 8th. I was heading to my son's wedding on Saturday and allowed extra time for the trip to the airport due to a traffic delay on Interstate 40. Despite arriving with 35 minutes before the flight, the staff refused to let me board, forcing me on standby for the day. They couldn't secure a same-day flight due to connections with Alaskan Airlines. The following day only had one available seat on the same flight I missed. I had purchased insurance, but it didn't cover this situation. I had to buy a $[redacted] ticket with Alaskan Airlines, incurring extra expenses and inconvenience. American Airlines only offered a voucher, but their lack of customer service and additional costs have left me disappointed. I had to cover hotel, car rental, missed work, and faced issues with Hertz car rental. I won't choose American Airlines for future flights.
Reported by GetHuman5259807 on domenica 13 settembre 2020 19:48
Approximately three weeks ago, I made a reservation for a round-trip flight using Priceline with American Airlines. The record number is #MYWMLB. Unfortunately, my travel day was met with unexpected obstacles due to a traffic delay caused by an accident on I-40. Despite arriving at the airport before 8 am and making efforts to board my 8:45 am Flight [redacted], I was denied boarding by the person at the counter. Despite proposing potential solutions like taking a later flight for my luggage, I was put on standby for the next day which was not feasible for me due to personal commitments. I eventually had to purchase a last-minute ticket with Alaskan Airlines costing over $[redacted]. Despite having trip insurance, I was informed that it did not cover these circumstances. I am disappointed with the lack of accommodation and customer service provided by American Airlines and have decided not to use their services in the future. I will be expressing my dissatisfaction on various platforms to share my experience.
Reported by GetHuman5259807 on domenica 13 settembre 2020 20:19
To whom it may concern, I contacted American Airlines regarding bringing my scooter on my first flight since [redacted]. Despite initial assurance, my scooter was not accommodated on the flight as promised. Instead, it might have been transported with the cargo from Las Vegas to Chicago. Upon arrival in Chicago, I found the scooter's ignition key left on after a 3-hour flight, causing charging issues. Staff at O'Hare Terminal kindly assisted by pushing my uncharged scooter to the next boarding gate. I have reached out to Amego Corp for repair assistance, but I am concerned about potential costs. Appreciate any support. Thank you.
Reported by GetHuman5262912 on lunedì 14 settembre 2020 18:42
Dear Sir/Madam, I am writing to inquire about a situation I am currently facing. My name is Liza M., an Austrian passport holder residing in London. I have plans to visit the USA this month to urgently see my girlfriend, Zannatul F., who is a US citizen. Unfortunately, she requires immediate gallbladder surgery and is in need of assistance, as she is alone in the USA. I have a valid ESTA visa but my travel plans have been affected by the ongoing pandemic. The airline suggested I reach out to the Embassy for guidance. I have all necessary documentation available and would greatly appreciate any assistance or advice on how I can proceed with my travel plans under these circumstances. Thank you for your attention to this matter. Best Regards, Liza M.
Reported by GetHuman-afriiin on giovedì 1 ottobre 2020 19:18
My name is Arthur T. Yesterday, I had a reservation from Chicago to Santo Domingo, Dominican Republic. The attendant mistakenly issued a ticket to Miami, Florida and provided incorrect gate information. Upon arrival in Miami, I faced the dilemma of retrieving my bag at baggage claim, rechecking it, and potentially missing my flight. I opted to leave my bag in Miami, resulting in being without my clothes and belongings. The error was not mine, as receiving a ticket for a connecting flight without adequate time is problematic. If and when I retrieve my suitcase, I will incur over $40.00 in transportation costs to retrieve it from the airport. I am dealing with the consequences despite not being at fault.
Reported by GetHuman5353031 on sabato 10 ottobre 2020 14:00
I have been referred to several different phone numbers and need help with my Priceline reservation. I received a message about a problem with my seat choices after paying for the flights and the seats. I am seeking assistance in getting a seat assigned as I have already made a payment. I spoke with a representative who requested an additional $50 for assistance and advised me to seek help online. However, I could not find an online option that addressed my specific issue after looking for 20 minutes. My confirmation number is YMYEKA.
Reported by GetHuman-jachebo on venerdì 23 ottobre 2020 19:29
I have been attempting to cancel the tickets purchased from Jeff us online for over five months. The tickets are for American Airlines to Phoenix and connecting to Hawaiian Airlines to Maui tomorrow morning. Despite having insurance policies, we can't find a way to cancel or get a refund. Getting in touch with Jet us has been challenging, and we need assistance urgently as my wife and I have been unwell. Please contact me at [redacted] if you can help. Thank you.
Reported by GetHuman5398488 on sabato 24 ottobre 2020 07:01
I would like to share the travel experience my wife had with American Airlines. The journey started with being asked to gate-check an approved carry-on bag in Phoenix, resulting in a $[redacted] fee, without prior notification. A flight change to Miami impacted our plans to clear customs in Dallas with a longer layover. Despite being on time, she was not permitted to board, and the gate agents were unhelpful and denied a voucher for the 10-hour layover. Customer service was unable to assist, and interactions with the service desk manager and supervising agent were rude and disrespectful. I rarely complain but felt compelled to address this behavior. We intend to avoid American Airlines in the future and advise others to do the same. The gate agent's negligence in checking the bag's size, the inconvenient flight change, and the lack of alternative transportation arrangements contributed to our ordeal. We seek reimbursement for the gate check fee and hotel expenses incurred due to the missed flight. Receipts are available upon request. Thank you for your attention, and we await your response. - Tim M.
Reported by GetHuman5402718 on lunedì 26 ottobre 2020 02:58
This morning, I had a 7:00am flight from Burbank to Austin, but I arrived 15 minutes late. The lady at the desk rescheduled my flight for tomorrow at 8:30am. She mentioned I will be flying with Delta Airlines, departing from Burbank to Dallas and then from Dallas to Austin. My itinerary number is [redacted][redacted]. Since I was flustered, I unfortunately do not recall all the details she provided. Can someone please clarify my new flight instructions for me?
Reported by GetHuman-vieaneir on sabato 31 ottobre 2020 19:03
I recently contacted American Airlines to reschedule my flight for three people. After receiving a call back and spending an hour on the phone, we managed to change our itinerary to December 18, with a price increase of $[redacted], which was expected due to the difference in ticket price. However, after providing my Visa information, I received an email stating the ticket price was $[redacted].33 going to Travelers Delight, and then I got a PayPal notification of the charge. Is this standard procedure for American Airlines? I'm a little uneasy about the involvement of Travelers Delight and the payment process. American Airlines instructed me to call Travelers Delight 24 hours before the flight to confirm details, which adds to my apprehension.
Reported by GetHuman5481083 on venerdì 20 novembre 2020 23:29
I would like to request a full refund to my credit card for my canceled flight. I canceled my flight on October 18, [redacted], at 2:47 PM (CT). The ticket number is [redacted][redacted], and the Record Locator is XACTRU. The flight was from CLL to DFW and DRW to PHI on October 21, [redacted]. I had to cancel due to a medical emergency. On October 13, [redacted], my doctor discovered an 80% blockage in my heart, and I underwent a Cardiac Cath procedure on November 3, [redacted]. I am 82 years old with date of birth 08/01/[redacted]. I have provided a letter from Dr. Le explaining the situation. Thank you. Robert B Kreider Email: RBKsun@[redacted] Phone: [redacted].
Reported by GetHuman5498109 on lunedì 30 novembre 2020 14:43
I arrived at Salisbury airport at 6:00 am this morning for my 6:30 am flight. I had checked in online the day before. However, I received an email yesterday asking for volunteers to give up their seats due to an overbooked flight. Despite being early, the airport staff claimed I was late and could not board the plane. They insisted I take the 1:30 pm flight instead. I suspect my two seats were reassigned. I am displeased with the service provided by American Airlines.
Reported by GetHuman-shebal on mercoledì 2 dicembre 2020 12:49
Flight A/A [redacted] on October 26, [redacted], from CAK to CLT needs some feedback. While passing through TSA security, a group of A/A flight crew cut in line without apologizing or showing any courtesy. Despite taking over the luggage belt for over 5 minutes, they did not acknowledge the inconvenience caused. Boarding the same flight as the crew, the interaction continued to be unpleasant. The flight attendants' attitude was disappointing, offering minimal service and unwelcoming looks throughout the hour-long journey. This encounter led to choosing United for future flights due to the crew's behavior. It is hoped that in their evaluations, the crew will be reminded to exhibit professionalism both in and out of their aircraft.
Reported by GetHuman-sedmiste on giovedì 3 dicembre 2020 22:16
I bought a ticket back in October [redacted], but unfortunately, I couldn't make the flight due to being in the hospital. When I reached out to Travelocity, they provided me with a voucher valid for one year. My Confirmation # is ElFQAJ, and my Ticket number is [redacted][redacted]. I'm wondering if the voucher will be applied automatically when I buy another ticket. Can you check if the voucher is on file and send me a confirmation of its details, please?
Reported by GetHuman5530640 on lunedì 7 dicembre 2020 17:59
I had to cancel a flight scheduled for December 30 to Albuquerque, New Mexico. They informed us that due to Covid restrictions, only six people are allowed in the house, excluding our whole family who were meant to go on the trip. I paid for two flight tickets and expected a refund to my credit card, but I haven't received it and haven't been updated. Thank you, Gina E.
Reported by GetHuman5555877 on martedì 15 dicembre 2020 16:28
Hello, I am Shellie Williams. Unfortunately, my son's college ski trip was canceled due to Covid-19. We had previously arranged a round-trip flight for him from Jackson, MS to Denver, CO. The flight dates were December 13 to 18, and the record locator number is AMIACL. The reservation was made for Brady McGarvey. I am having trouble finding details about this flight. I am unsure whether we are eligible for a refund or a voucher. I would appreciate it if you could reach out to me at [redacted]. Thank you.
Reported by GetHuman5559968 on mercoledì 16 dicembre 2020 18:06
Dear AA Customer Service, I am extremely disappointed with my recent experience flying with AA. Yesterday's flight from Miami to Curacao was marred by an incident where my bag was tampered with. Upon opening my bag, I discovered that it had been opened and completely turned upside down and mixed up, unlike how I had packed it. Specifically, the compartment containing my Louis Vuitton belt was opened and the belt was found broken and missing from its case. Unfortunately, I no longer have the receipt for this belt as I purchased it earlier this year. The Louis Vuitton belt is valued at $[redacted], and its absence is concerning given that everything else in my bag was untouched. I am requesting a full refund for the stolen Louis Vuitton belt. This type of incident should not occur on a flight with your airline, especially considering the risks associated with traveling through countries like Venezuela. I eagerly await a prompt and satisfactory response from you regarding this matter. Best regards, Rafik E.
Reported by GetHuman5566523 on venerdì 18 dicembre 2020 17:32

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