American Airlines Customer Service Issues

My spouse and I have a reservation on American Airlines flight [redacted] departing from Seattle on 03/16/[redacted] at 6:11 pm and landing in Phoenix at 9:06 pm. I bought non-refundable tickets. Due to being 70 years old and having a weakened immune system because of liver cancer and a heart valve replacement, the government advises against travel to avoid exposure to crowded places like airports. I am seeking information on the possibility of receiving a refund for our tickets. Thank you. C. Breithaupt

I am attempting to reserve a flight for an unaccompanied minor, which cannot be completed online. Despite trying calling customer service five times today, I was informed of a hold time of over 2 hours and then promptly disconnected each time. I reached out to Customer Relations via email, only to receive an automated response indicating a 5-day waiting period for a reply. The flight is offered at a fantastic price and I am eager not to lose the opportunity. Unfortunately, I am unable to make contact with anyone to assist me. I am prepared to proceed with booking the flight immediately.

I made a booking for an American Airlines flight through Expedia. The flight is scheduled from West Palm Beach to Dallas/Ft. Worth on May 6, [redacted], returning on May 9, [redacted]. The names on the reservation are Donna F. Watkins and Charles S. Watkins Sr. Unfortunately, I did not receive a confirmation number. The only details I have are the itinerary number #[redacted][redacted]. I have attempted to log in with my email and password, but it says they are invalid. Even after changing my password, I am still unable to access my account. I have been attempting to contact Expedia, but their lines are busy due to the current situation. The tickets were paid for using my Capital One credit card on February 18, [redacted]. Could you please advise me on what steps I should take next? Thank you, Donna Watkins

Due to the travel ban to Europe, I regret to inform you that I will no longer be able to fly to Spain next week. Here are the details of my flight itinerary: Departure: 3/16/[redacted] at 21:30 from San Pablo Airport (SVQ) in Sevilla, Spain, with a duration of 14 hours and 40 minutes. The American Airlines flight AA106, operated by Iberia, includes a stopover in London, UK, and another change of airplane in Madrid, Spain. The return flight is scheduled for 3/23/[redacted] at 21:20 from San Pablo Airport (SVQ) to John F. Kennedy Intl. (JFK) in New York, USA, with a duration of 20 hours and 5 minutes. The British Airways flight BA2799 also has a stopover in London, UK, and a change of airline and airport. I had purchased the ticket through travelgino, and although it was non-refundable, considering the current situation with the travel ban, I was hoping for some flexibility. Unfortunately, the travel agency is experiencing high call volumes, and I have been unable to reach them. If refunds are not an option, I would appreciate it if they can help me reschedule for future dates. Thank you for your assistance in advance.

American Airlines March 12, [redacted] Frankfurt Airport [redacted] Frankfurt am Main Birgit and Andreas Rudolf Alter Heinzental 1b [redacted] Neuhemsbach Phone: [redacted]42 or [redacted]7 or [redacted]2 Booking Confirmation Code: CNATZJ Dear Sirs and Madams, I am writing to address the recent restrictions on EU citizens entering the USA as per the presidential decree issued last Friday. I have discovered through Bild.de and the Federal Foreign Office that certain exemptions apply, particularly for family members of US citizens or individuals with permanent legal residency. Our son, who serves in the Bundeswehr and is stationed in Pensacola, Florida, falls under this category due to his permanent legal residency status. Despite booking flights for April 2-20, [redacted], coinciding with the entry ban, my husband and I believe we are eligible to enter based on the given information. We are concerned about the current situation and would greatly appreciate guidance on how we, as a NATO family, can proceed with our travel plans to the USA. I can provide documentation confirming our son's NATO duties upon request. While I understand the challenges you may be facing at this time, I kindly urge you to address our situation promptly so we can be reunited with our children in the USA. Thank you for your attention to this matter. Sincerely, Andreas and Birgit Alter

I contacted American Airlines to buy tickets for my husband and myself to travel from Bakersfield to Houston on June 3, [redacted], and return on June 14. I used an e-voucher for my ticket and paper vouchers for my husband's ticket. After a call from American Airlines about voucher issues, I thought it was resolved. However, we received confirmation with different departure and arrival times for my husband's outbound flight. We wish to be on the same flight to Houston, preferably the earlier one, but are flexible. Our return flights are the same. My name is Glena Roper, and my trip confirmation is WPGRHO. My husband's name is Glade Roper, and his confirmation is WAWROL.

I received airline miles for a trip with multiple flights starting from Greensboro, North Carolina, to Fort Worth, Texas, then Amarillo, Texas, back to Fort Worth, and finally to Greensboro. When I checked-in, I was only given two boarding passes for the first parts of the journey. After a confusing conversation, I ended up purchasing an extra ticket for $[redacted] for the last leg from Fort Worth to Greensboro. Upon arriving at the airport in Fort Worth, I discovered that I had two seats booked, one through miles and the other one I purchased. I'm frustrated and stressed about the situation and haven't been able to get in touch with American Airlines for the past three days. I am eager for someone to contact me to sort this out.

I was gifted airline miles for a trip with four segments: Greensboro, NC to Fort Worth, TX, Fort Worth to Amarillo, Amarillo back to Fort Worth, and Fort Worth back to Greensboro. When I checked in, I was only given boarding passes for two legs of the journey. The staff member informed me that there was actually only one more ticket from Amarillo to Fort Worth, leaving out the last leg back to Greensboro. I ended up having to purchase a $*** one-way ticket for that portion. Upon arrival in Fort Worth, I discovered that I had two seats booked because of a mix-up in ticketing. I've been trying to get in touch with American Airlines for days to sort this out but have had no luck. I'm feeling very stressed and frustrated by this situation.

On Sunday, March 8, [redacted], my name is S. L. I was scheduled to fly from O'Hare to Phoenix on flight #[redacted]. Arriving 2 1/2 hours early due to needing a wheelchair, I unfortunately left my cane at home. The check-in person arranged for a wheelchair, which came after 20 minutes. The attendant, who was very polite, took me through TSA and even to the bathroom and concession stand. However, he left me at the wrong gate causing me to miss my flight. The gate agent apologized for the error but did not offer any compensation. I was rebooked on another flight with an aisle seat instead of the window seat I had paid for. The whole experience left me upset, especially considering I had arrived on time. It was a frustrating situation that should not have happened.

I made a flight reservation with AA for 4/18/[redacted] to Boston for the Boston Marathon on 4/29/[redacted]. The event got canceled for 4/20/[redacted] and moved to 9/14/20 due to unprecedented circumstances, a first in [redacted] years. I need to cancel my flights and I am requesting American Airlines to waive the cancellation fees. As an AAdvantage member, my number is OXY2V12, and I solely fly with AA. I trust AA will assist me in resolving this matter by waiving all applicable fees. Looking forward to discussing this with a representative. Thank you, Jenny C.

When contacting American Airlines customer service, it is important to ensure you have the correct number for your country and the specific concern you are calling about. American Airlines offers support in various languages, with options for customers who are deaf or hard of hearing. Before calling, have important documents like your AAdvantage number and ticket confirmation available. Some customers have reported mixed experiences with American Airlines customer service, noting occasional issues with follow-up on promises. Common problems that can be resolved over the phone include ticket purchases, changes, baggage inquiries, and special requests. However, issues like passport and visa problems, lost items in airports, and payment method failures may require alternative solutions.

I made a reservation on February 23, [redacted], to fly from San Diego to PHX with reservation #WZTDSD departing at 8:01 and arriving at 8:59. Upon checking my reservation, I discovered the flight had been changed. After calling American and waiting for an hour, I found out the departure time was changed to 1:00 (causing me to miss my granddaughter's graduation) and the return flight was cancelled. While I understand things can change due to the virus, I should have been notified about this. This lack of communication is disappointing and unprofessional. I expected better from American. I want to emphasize that I have other options available.

On May 22nd, I decided to cancel my flight from Orlando to Barcelona scheduled for October 28, [redacted], due to the current situation in Spain and the cruise lines. I was assured that I would receive credit for the entire cost of the flight to use in the future. The email I received even confirmed that the value of my ticket is secure and advised me to wait until I am ready to rebook. On May 24th, I made a new booking for a flight to Punta Cana, Dominican Republic, departing on November 3rd and returning on November 10th. However, when I contacted American Airlines to apply the funds from my cancelled flight, I was unexpectedly charged for the ticket and a $[redacted] change fee, which contradicted the previous information I received regarding the credit for the cancelled trip. Despite explaining the situation to customer service, I was informed that since I was rebooking within the "no change fee" window, the fee would still apply. I wasn't given any alternative or further clarification. I had chosen to cancel initially based on the assurance that I would keep the full value of the original ticket without incurring any additional charges, as suggested by the representative. I request that American Airlines honor this commitment and provide better training to avoid similar issues in the future.

Hello, I hope you can assist me with a slightly challenging request. Our family will be traveling to Little Rock, AK from July 23rd to the 27th to visit my sister and her children. I am typically anxious about flying and find comfort when my mother is with me, especially amidst the current Coronavirus situation. Due to financial constraints, we are unable to afford the increased seat selection fee that would allow us to sit together. I understand the policy and respect the rules but would greatly appreciate any effort made to seat us close together, considering that we are only traveling with my trusted mother and girlfriend. Ensuring our proximity could alleviate some of my worries about distancing on the flight as we are confident in our health conditions. I understand this request may not be standard but any assistance in this matter would be immensely appreciated. Thank you for considering this. Best, S.Z. flying with K.L. Daniels and D.N. White

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I had to cancel a flight to New Orleans in early March due to COVID and received credits. American Airlines declined to let me use the credits on new flights because they were for BASIC ECONOMY instead of MAIN CABIN. They mentioned their policy doesn't allow credits to be used for tickets below the original flight level. They want me to pay extra to book MAIN CABIN instead. Despite trying twice to resolve this with customer service, I couldn't reach a supervisor and was told it wouldn't change the policy. As a result, I can't use my credits as I intended and must spend more for a MAIN CABIN seat.

Dear American Airlines Customer Service, I would like to bring to your attention the challenging experience my group encountered with flights AA [redacted] and AA [redacted] on June 4, [redacted]. The initial flight from CAK to PHL was delayed multiple times due to aircraft maintenance, creating uncertainty about making our connection to RSW. Passengers became concerned when informed the plane needed a reboot in the heat and recycled air during a pandemic, prompting some with asthma to request to disembark. After repeated delays and misinformation, we missed our connection and struggled to rebook with AA. Eventually, we independently found a flight to MIA but received minimal assistance from AA staff. We opted for a Frontier flight to RSW. Despite being assured of an easy refund process, our attempts to address the issue with AA have been unfruitful. Our unforeseen expenses totaled $[redacted].50 for the Frontier flight, further exacerbated by the lack of support from AA. I urge you to reconsider our situation and provide the necessary assistance and compensation. Sincerely, Kyle DeWees

I am a passenger named Joseph Pooler and I traveled on an AA flight on May 14, [redacted]. My electric wheelchair was damaged, and Global Repair Group is providing a replacement. However, my condition has worsened due to using a loaner wheelchair. I believe AA should compensate me for the pain, mental anguish, discomfort, anxiety, and time wasted. The airline crew handling my wheelchair showed no respect or concern for my well-being. I have undergone 15 neck and back surgeries, I am a Navy veteran, and I feel that the VA should not be responsible for AA's errors. I suggest a $10,[redacted].00 compensation to cover any expenses incurred from not having my prescribed wheelchair. Please contact me to inform me whether I should seek legal assistance. Thank you. You can reach me at [redacted].

Hello, I am a visitor from Germany and I have reservations for flights to see family in the USA. The departure flight is scheduled for September 20, [redacted], and the return flight is on October 10, [redacted]. I am inquiring whether I am able to cancel my flights due to the coronavirus situation and receive a full refund. As there is currently a travel ban preventing Germans from entering the USA, I am unable to proceed with my trip. Thank you. Best regards, Katharina S.

I recently had my computer repaired after it crashed a few months ago, preventing me from accessing my stored airline information and mileage due to COVID-related restrictions. Unfortunately, I discovered that my husband's mileage has expired. As senior citizens who are not very tech-savvy, we are seeking assistance in reinstating the expired mileage. Despite challenges such as my husband's health issues, including Parkinson's and Dementia, we remain loyal customers and hope to use our saved mileage to visit family once circumstances allow. Due to our computer issues, we do not have access to our passwords. It has been a difficult couple of years, but we have tried to keep our mileage up to date in the hopes of using it in the future. Any guidance you can provide would be sincerely appreciated. Thank you, Theresa V.