Unrefunded ticket monies

GetHuman-rjcas's customer service issue with American Airlines from December 2019

Help with my American Airlines issue
The issue in GetHuman-rjcas's own words
Verify non-receipt of refund from american airlines. ... Trying this again. American Airlines needs to certify it has NOT REFUNDED AIRLINE TICKET MONEY TO ME in order for the insurer for our trip to Barcelona in mid-October, ****, had to be canceled due to a medical emergency. The circumstances of that emergency have been provided to the insurer which has not denied the claim* but it needs confirmation from AA regarding any refund of the tickets having been done. There are two e-mails from AA indicating a refund was issued* but that refund did not appear in the credit card record for the card used to pay for the tickets. Need to speak to an AA representative now not later!
The insurer has told me, the claim was recognized* however, American Airlines have told the insurer, they refunded the tickets. THAT HAS NOT OCCURRED.
American Airlines to certify to the insurer, Generali, INc., that have not refunded the ticket price to me.
New customer* expected AA to recognize the validity of the reason(s) for cancellation of the trip.
Am considering a complaint to the FAA and to my Congressional representatives.
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American Airlines

Trip insurance
Customer service issue
Reported by GetHuman-rjcas
Dec 22nd, 2019 - a year ago
Not resolved
Seen by 29 customers so far
Similar issue to 3314 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-rjcas started working on this issue
Dec 22nd, 2019 9:21pm
GetHuman-rjcas indicated the issue is not fixed yet.
Dec 23rd, 2019 9:39pm
GetHuman-rjcas indicated the issue is not fixed yet.
Dec 26th, 2019 7:13am
GetHuman-rjcas shared this issue with others over email
Jan 1st, 2020 1:35am