International * hour flight USA to UK, I purchased a preferred seat at around $**** bet...

GetHuman3844414's customer service issue with American Airlines from October 2019

Help with my American Airlines issue
The issue in GetHuman3844414's own words
International * hour flight USA to UK, I purchased a preferred seat at around $**** between. I found myself sat next to an obese man.His upper body encroached onto my space making me have to lean out into the aisle thus putting me in the way of (being knocked by) the flight attendants passing by. At smartertravel.com I read that the "American Airlines’ Extra Space Policy*...requires passengers to purchase a second seat if they need a seatbelt extension and their body “extends more than * inch beyond the outermost edge of the armrest.” ...and "If the airline can’t accommodate you on your scheduled flight, the airline will let you purchase two seats on a later flight for the same price as your original seats." *Consideration is given to the obese passenger. *I am *'**" tall woman age ** and weighing *** lbs at time of flight. May i request a refund for the preferred seat?

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American Airlines

Customer service issue
Reported by GetHuman3844414
Oct 28th, 2019 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 14924 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman3844414 started working on this issue
Oct 28th, 2019 8:51pm
GetHuman3844414 confirmed the issue is fixed. Hooray!
Oct 28th, 2019 8:52pm