Hi *My name is Donna Johns McMahon *Birthday **********. Flight from Austin TX to Bali...

GetHuman3793012's customer service issue with American Airlines from October 2019

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The issue in GetHuman3793012's own words
Hi *My name is Donna Johns McMahon *Birthday **********. Flight from Austin TX to Bali Indonesia. I do not have my itinerary with me right this minute but please read as this is a complicated issue(s).**Issue ** *I live in Fredericksburg ,Texas. I booked a * way emergency flight to Bali Indonesia for $***.** after receiving a call that our daughter, Kate McMahon, had been in a serious accident in Lombok and was being airlifted to Bali. When I got to the ticket counter, AA would not let me board because Indonesia requires a round trip from the USA. I am not sure what the AA representative did, but I ended up paying another $****.** for a round trip. This can’t be accurate because the know a rd trip cost approx $****-****!!! This needs to be addressed. **Issue ** *Moving forward, I booked a fictitious return, not knowing the outcome of my daughters health. After a **hr surgery w*multiple fractures, she is alive. I will be here in Bali until release “fit to fly”. I will need to change my return, because I know for sure, she will not be ready to travel with the current return. I am requesting (although I think the AA Representative noted it in the notes) but I need to verify NO CHANGE FEE.**Issue ***My husband, Jay Cavan McMahon, will be joining us to help bring our daughter home. I also need him to have any CHANGE FEES waived as his return will also be a guesstimate. I have not booked his flight yet. **Issue ** *My daughters surfboard. We must fly together. Other airlines waive this fee, I am requesting this fee waived as well.**Issue ** *Kate Mcmahon also will need any change fees waived. **Thank you for your understanding and response to this email. I do not have phone access.

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American Airlines

Customer service issue
Reported by GetHuman3793012
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14752 others
0 customers following this

Timeline

GetHuman3793012 started working on this issue
Oct 19th, 2019 10:25am