REFERENCE: locator QAUSBJ*We have booked our vacation coming home from Las Vegas to Be...

GetHuman3785416's Problem With a Flight issue with American Airlines from October 2019

Help with my American Airlines issue
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
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The issue in GetHuman3785416's own words
REFERENCE: locator QAUSBJ*We have booked our vacation coming home from Las Vegas to Bermuda which is home for us. The original ticket left Friday morning at *:** AM, on the **th November, and had a short layover at JFK and we would have been back in Bermuda on the **th (flt ****). The new flight makes us leave at *:** pm the night before (Nov **th) and makes us stay ** hours in JFK. We are meeting two other couples and have booked shows and dinner every night in Vegas.*Please note* This comes after you changed our original flight time from Bermuda to San Francisco on November *nd which caused us to leave Bermuda the day before consequently we had to book a hotel in JFK to overnight, an unanticipated expense.*This latest change is unacceptable. Either book us a flight out on the **th to get to Bermuda on the **th as we have commitments in Bermuda on the **th, or refund our money and we will book with an alternate carrier. We have been American Advantage clients for over a decade and have flown to * continents with American. We have tried contacting you numerous times by phone since receiving the email last night and the line is busy* non responsive. Right now we are very unhappy and anxious as we have planned this trip for months and it impacts * other couples.* Andre and Lynn Labonte.****TNP**U***B**

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American Airlines

Problem With a Flight issue
Reported by GetHuman3785416
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14723 others
0 customers following this


GetHuman3785416 started working on this issue
Oct 17th, 2019 11:29pm
GetHuman3785416 indicated the issue is not fixed yet.
Oct 18th, 2019 10:08am
GetHuman3785416 indicated the issue is not fixed yet.
Oct 18th, 2019 11:53pm

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