REFERENCE: locator QAUSBJ*We have booked our vacation coming home from Las Vegas to Be...

GetHuman3785416's Problem With a Flight issue with American Airlines from October 2019

Help with my American Airlines issue
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Before contacting them, items GetHuman3785416 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman3785416's own words
REFERENCE: locator QAUSBJ*We have booked our vacation coming home from Las Vegas to Bermuda which is home for us. The original ticket left Friday morning at *:** AM, on the **th November, and had a short layover at JFK and we would have been back in Bermuda on the **th (flt ****). The new flight makes us leave at *:** pm the night before (Nov **th) and makes us stay ** hours in JFK. We are meeting two other couples and have booked shows and dinner every night in Vegas.*Please note* This comes after you changed our original flight time from Bermuda to San Francisco on November *nd which caused us to leave Bermuda the day before consequently we had to book a hotel in JFK to overnight, an unanticipated expense.*This latest change is unacceptable. Either book us a flight out on the **th to get to Bermuda on the **th as we have commitments in Bermuda on the **th, or refund our money and we will book with an alternate carrier. We have been American Advantage clients for over a decade and have flown to * continents with American. We have tried contacting you numerous times by phone since receiving the email last night and the line is busy* non responsive. Right now we are very unhappy and anxious as we have planned this trip for months and it impacts * other couples.* Andre and Lynn Labonte.****TNP**U***B**

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American Airlines

Problem With a Flight issue
Reported by GetHuman3785416
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14723 others
0 customers following this

Timeline

GetHuman3785416 started working on this issue
Oct 17th, 2019 11:29pm
GetHuman3785416 indicated the issue is not fixed yet.
Oct 18th, 2019 10:08am
GetHuman3785416 indicated the issue is not fixed yet.
Oct 18th, 2019 11:53pm

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