I booked a flight last week. I can't go due to my mother going into the ICU, she is in...

GetHuman3453744's customer service issue with American Airlines from August 2019

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The issue in GetHuman3453744's own words
I booked a flight last week. I can't go due to my mother going into the ICU, she is in serious condition. Is there any way I can get a refund, or try to go on a different date?
GetHuman3453744 did not yet indicate what American Airlines should do to make this right.
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American Airlines

Customer service issue
Reported by GetHuman3453744
Aug 20th, 2019 - a mon ago
I have an issue with American Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 13590 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman3453744 started working on this issue
Aug 20th 1:13pm
GetHuman3453744 confirmed the issue is fixed. Hooray!
Aug 20th 5:35pm
GetHuman3453744 confirmed the issue is fixed. Hooray!
Aug 20th 5:35pm