My luggage arrived dripping wet. My laptop is ruined. Agents in Frankfurt refuse to ope...

GetHuman-pathmom's customer service issue with American Airlines from August 2019

Help with my American Airlines issue
First: share to improve GetHuman-pathmom's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-pathmom may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-pathmom's own words
My luggage arrived dripping wet. My laptop is ruined. Agents in Frankfurt refuse to open a claim because their system is down. Agents on the phone will not open a claim over the phone. I have called multiple times and been given the run around. I am beyond angry. Taking to social media.
GetHuman-pathmom did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman-pathmom fixed the problem
We are waiting for GetHuman-pathmom to fix the problem and share the solution with the rest of us customers.
Please help with my American Airlines issue
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman-pathmom
Aug 20th, 2019 - a mon ago
I have an issue with American Airlines too
Not resolved
Seen by 1 customer so far
Similar issue to 13588 others
0 customers following this
Timeline
GetHuman-pathmom started working on this issue
Aug 20th 9:21am