Alberto Guerrra*AA* FR******Re: Record Locator QEJSIQ. I called last night and tried to...

GetHuman-mrwar's Update Reservation issue with American Airlines from August 2019

Help with my American Airlines issue
The issue in GetHuman-mrwar's own words
Alberto Guerrra*AA* FR******Re: Record Locator QEJSIQ. I called last night and tried to drop the MIA (FLL) to PHIL portion of my flight, as I see there is absolutely no way I will be able to make the connection in time to make my Berlin flight. *** minutes is not enough and Ft. Lauderdale is resurfacing a runway, so the local media says expect big delays. I was initially told it was not a problem, and I said I would buy my own ticket on AA for the *:**pm flight from MIA to PHIL. Then after mcuh time on hold was told this could not be done. PLEASE, I am asking that you waive this rule, as I *see the only alternative being that I miss my Berlin flight, you have to put me up in a hotel in Philadelphia for the next day's flight and miss a day of my trip to Berlin. PLEASE, reconsider this absurd rule that I have to fly a route that am nearly certain will NOT allow me to make my connecting Berlin flight when I am willing to pay for a first class seat on another AA flight myself. It just seems so simple and a win-win for AA and my peace of mind. Please do let me know as I do not like the other choice I was given, which was fly out of MIA at *:**am and wait *all day in PHIL for my Berlin flight. Again, please see that you can sell this seat I am giving up and I am buying a new one. I honestly do not see the downside to AA on this, only to my pocketbook. Thank you for taking a look at this matter ASAP. Thank you.

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American Airlines

Update Reservation issue
Reported by GetHuman-mrwar
Aug 8th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 13341 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-mrwar started working on this issue
Aug 8th, 2019 8:17pm
GetHuman-mrwar shared this issue with followers on Twitter
Aug 8th, 2019 8:18pm
GetHuman-mrwar confirmed the issue is fixed. Hooray!
Aug 9th, 2019 2:22am
GetHuman-mrwar confirmed the issue is fixed. Hooray!
Aug 9th, 2019 2:22am

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