I purchased tickets for my daughter and three children to fly from Mpls to Frankfurt, t...

GetHuman-jodyamai's customer service issue with American Airlines from July 2019

Help with my American Airlines issue
The issue in GetHuman-jodyamai's own words
I purchased tickets for my daughter and three children to fly from Mpls to Frankfurt, to visit me. She will be flying on July * (today). She has three children, ages *,*, and *. Her * year old is blind, autistic and dev. delayed (but charming as can be:). My daughter called AA to ask for help, esp. requested pre-boarding to prevent chaos and to prevent any hold ups. Pre-boarding is not a big deal, and she only requested it so as not to get in the way and hold up others. People can get irritated quickly. Whomever she spoke to at AA was snotty, short tempered and saw no problem with turning down every little request my daughter had. Could you possibly help us out so she has a smoother travel experience when departing from Mpls and departing from Charlotte?*Sincerely,*Jody Main

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American Airlines

Customer service issue
Reported by GetHuman-jodyamai
Jul 2nd, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 12285 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-jodyamai started working on this issue
Jul 2nd, 2019 7:51am
GetHuman-jodyamai confirmed the issue is fixed. Hooray!
Jul 5th, 2019 8:44am
GetHuman-jodyamai confirmed the issue is fixed. Hooray!
Jul 5th, 2019 9:30am

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