Our flight **** was cancelled on Sunday May *,****. My name is Michael Pounds and wife...

GetHuman-mpounds's customer service issue with American Airlines from June 2019

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The issue in GetHuman-mpounds's own words
Our flight **** was cancelled on Sunday May *,****. My name is Michael Pounds and wife Jenalea Pounds. We reported to the Tulsa Int. Aiport at *:** pm for our flight only to find out it was delayed and change to Miami Int. from FFL and departing at *:** pm. We stood in line for *and half hours trying to see an attendance about this and connecting flights...finally we made the flight and boarded on the flight ****. From there we stayed on the runway for an hour only to come back to the terminal and unload. An hour later we loaded back again and stayed on the runway for an hour only to return to the terminal to find out our flight**** was cancelled and go pick up our baggage. The time is **:**pm. So we can't get our luggage because it was sent to LAX!!!! How can that be ? We were told to go home and they would call us on Monday.**We did go home after this nightmare and waited on Monday for a call..never called us. So I called and said our luggage was on the way to Miami and would call us when returned to Tulsa on Tuesday. I finally got a call Tuesday night at **pm to come get our luggage.**We spent * days without our personal items due to this error. What can you do for this inconvience? Is there any compensation that American can reward us.

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American Airlines

Customer service issue
Reported by GetHuman-mpounds
Jun 14th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 11681 others
0 customers following this

Timeline

GetHuman-mpounds started working on this issue
Jun 14th, 2019 2:24am

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