American Airlines Customer Service Issues

The person at the counter contacted Curacao, leading to a confusing situation. It was suggested to book a ticket to Curacao, but issues arose with the timeframe. American Airlines was recommended for the booking, specifically through Miami. The transaction was rushed to secure a seat on the plane. Upon arrival at Curacao immigration, entry was granted for only 6 days, with a requirement to report back. After negotiation, the departure date was postponed to the 5th for flexibility. However, complications arose with the return ticket scheduled for the 29th of June, prompting the need for alternative arrangements. A plea was made for a refund to facilitate booking from Aruba due to financial constraints and to avoid further challenges. The Confirmation Number for the American Airlines ticket is ZEWFZN. Thank you. Best regards Wouter O.

We arrived for our flight on June 3, [redacted], and found our assigned seats had been given away to standby passengers on Flight #[redacted] from CLT to PVD. Despite having boarding passes printed during our morning online check-in, we were informed we were bumped from the flight. The gate attendants were unhelpful and somewhat rude, showing no explanation for the issue. After receiving new boarding passes for a later flight, they declined further discussion and focused on accommodating non-ticketed customers instead. The experience was quite distressing, leading us to believe our seats were mistakenly released earlier in the day. We were not granted standby preference, resulting in a delayed journey home, extending into the early hours of the following day. Despite the inconvenience, our experience was far from satisfactory.-T & M Ockerbloom (Conf. # TKMUPO)

I am currently serving in the US military stationed overseas. I have upcoming tickets for leave on June 13th, but due to work obligations, I am unable to use them. I paid around $1,[redacted] for the tickets, including over $[redacted] for insurance and selecting a "flexible ticket" thinking I was covered in case something came up. Unfortunately, I found out the insurance only applies to emergencies. I would greatly appreciate a refund for the unused tickets so I can rebook my flights at a later date. The airline confirmation for my booking is NXCFSX. Please advise if you can assist or if you require additional information. Thank you. SSgt Andrea Montgomery

I was on a flight from Miami to Lima on Sunday, May 5th at 3:30 PM. I believe it was flight [redacted], and I was in window seat 23A. The flight was initially delayed by 2 hours due to the late arrival of the incoming plane. This led to an additional 3-hour delay, making a total delay of nearly 5 hours. During the flight, I encountered a dirty and sticky tray table, which I had to clean with soap and water. Additionally, an obese passenger next to me required a seat belt extender, encroaching on my seat and personal space. Despite paying almost $[redacted] for a comfortable experience, the situation was far from ideal. While I understand the need for accommodating all passengers, I believe better arrangements should be made to prevent such inconveniences for other paying passengers. Viviana Neumark

I am currently experiencing flight delays in Dallas, which resulted in me missing my connection. As a result, I had to rent a car to reach my destination. I am requesting some form of compensation for the inconvenience caused by missing my connecting flight and incurring additional expenses. It would be greatly appreciated if I could receive airline miles or a suitable reimbursement, especially considering the nearly $[redacted] spent on the rental car.

My family was on Flight [redacted] on June 9, [redacted], scheduled to land in Dallas at 2:10. However, they were diverted to Austin, forced to wait on the tarmac for over 3 hours without any drinks. They were then taken off the plane, told they would go through customs, but were held outside and treated poorly, along with others on the plane. They boarded at 1:47 AM our time and it is now 6:15 PM, not having had dinner or anything to drink for hours. They are unaware of what is happening and have children at home awaiting their return. Online, it shows they have arrived, but they are not in Dallas, and we are uncertain when they will arrive. I attempted to call American Airlines but was informed by a recorded message of a wait time exceeding 2 hours. This is difficult as I am here with a 4-year-old looking for her parents. Please address this situation and explain how you can resolve this extremely poor treatment of your customers.

My flight from Charlotte to Las Vegas on Saturday 6/8 at 8:30 PM was canceled after a 5-hour wait due to poor communication. Initially scheduled for an 8:30 PM takeoff, the flight was repeatedly delayed until we finally boarded around 10 PM, only to wait another hour on the ground. The pilot's update comparing the situation to a car with a flat tire did little to ease our frustration. After hours of waiting, the flight was rescheduled for 3 AM, then ultimately canceled at 1:30 AM. The options provided were standby on a morning flight with a connection or rebooking for the evening. I opted to rent a car and drive home at nearly 5 AM. I am seeking reimbursement for the flight and car rental totaling $[redacted].50.

I have encountered issues trying to pay for a reservation I have on hold. Throughout the day, I have attempted to input my credit card information, but every time I reach the payment window, it highlights the section in yellow, indicating a wrong credit card number. Even when trying different cards, the problem persists. In some instances, after attempting to complete the payment, I receive an "ERROR" message, and it redirects me back to the payment section. I have contacted customer service via phone, but their automated system requests to call back at a later time regardless of the responses I provide. I am seeking assistance on how to proceed with payment for my reservation.

I had a frustrating experience on Sunday, June 9th, when my flight from Philadelphia at 3 pm with a layover in DFW to Albuquerque was canceled. Despite being told about standby options, the gates kept changing and after hours I was left with no options. The next day, June 10th, when I finally got a new flight, it was canceled again, leaving me to find a different solution. Due to the lack of assistance, I had to book new seats on Southwest at a high cost. My flight record locator was [redacted] and the price paid per seat was $[redacted].51. I am disappointed by the lack of customer service and the fact that I could fly out with another airline the same day but not with American Airlines. I hope to receive a voucher or compensation for this ordeal. It has made me reconsider flying with American in the future. Thank you. - Sheila Coyne Nemeth

On June 1, [redacted], our flight AA-[redacted] from Philadelphia to Miami, scheduled to leave at 3:37 PM, experienced a nearly 2-hour delay due to the late arrival of pilots from a previously delayed flight caused by weather. Despite the company's awareness of the delay, they failed to arrange for alternative pilots, causing stress for passengers connecting to other flights. After being put on standby for flight AA-[redacted] to Quito, EC departing at 9:30 PM, the uncertainty and long wait were challenging, especially for an 81-year-old passenger. Fortunately, last-minute seat adjustments allowed us to board. However, upon reaching Quito, EC, our luggage did not arrive until June 3rd, causing further inconvenience. The bags had been opened, resulting in missing items and damage, including a blouse and spilled tea on clothing. We are requesting compensation for the flight delay, delayed baggage, lost items, and damaged clothing totaling $46.50. Thank you.

My wife Jenalea P. and I, Michael P., were scheduled to depart from Tulsa Airport on Sunday at 4:57 p.m. bound for DFW then FLL. Due to weather, we were rerouted to Miami. Despite boarding and deplaning twice, the flight was ultimately canceled after 10:30 p.m. Upon reaching baggage claim, our suitcases were nowhere to be found, tracked to LAX. Despite reassurances, it took until late Tuesday night for our bags to arrive, causing a two-day delay. We believe that American Airlines should compensate us for the inconvenience of being without our belongings for two days.

Our flight [redacted] was cancelled on Sunday, May 9, [redacted]. My name is Michael Pounds and my wife, Jenalea Pounds. We arrived at Tulsa International Airport at 2:30 pm for our flight, only to learn it was delayed and rerouted to Miami International Airport from FFL with a new departure time of 6:30 pm. After a 2.5-hour wait in line to inquire about connecting flights, we eventually boarded flight [redacted]. Unfortunately, after multiple delays on the runway, the flight was eventually cancelled, and we were asked to retrieve our baggage at 11:30 pm, only to discover it had been sent to LAX. We were told to return home and await a call, which never came on Monday. After contacting the airline, we were informed our luggage was on its way to Miami and would be returned to Tulsa on Tuesday. We received a call late on Tuesday at 10 pm to retrieve our belongings, causing us to endure two days without our personal items due to this inconvenience. We are hopeful for any compensation for this disruption from American Airlines.

Our flight, number [redacted], was canceled on Sunday, May 9, [redacted], from Tulsa International Airport. My wife and I waited from 2:30 pm until 10:30 pm, only to discover the flight was canceled. We boarded twice and deboarded twice during this time, which was very frustrating. After the cancellation, we were instructed to collect our luggage at the baggage claim, but upon arrival, we were informed that our luggage was mistakenly sent to LAX. We were told to return home and were promised a call on Monday, which we did not receive. After reaching out that evening, we were informed that our luggage was rerouted to Miami Airport. It wasn't until Tuesday evening at 10:30 pm that we were notified our luggage had arrived. We have gone without our personal belongings, which includes my CPAP breathing machine, for two days. We are wondering what kind of compensation American Airlines offers for this inconvenience. Michael P. Jenalea P.

I am looking for information about a connecting flight that got redirected. Flight [redacted] from South Korea to Orlando, with a connection at DFW, was diverted to Austin due to bad weather. The flight to DFW arrived just three minutes before the next connecting flight. My son is currently on hold at the airport trying to arrange a standby flight. He also approached the ticket counter for assistance, but it was unmanned. Can someone provide assistance, please? Also, I did not receive any four-digit code as mentioned earlier. You can reach me at [redacted] or [redacted].

I called American Airlines and was on hold for nearly 2 hours before speaking to someone. My flight from Phoenix to Hyderabad, flight number [redacted] on Tuesday, June 17th, was canceled along with my domestic flight to Chicago. When I contacted the airline, they couldn't find a suitable connecting flight for me and suggested I wait 5 days. This cancellation is impacting my plans to attend my brother's wedding and reunite with my sister after 4 years. American Airlines offered to refund my ticket if I didn't want to wait for 5 days, but this doesn't solve my urgent need to reach my destinations on time. I booked the flight 3 months in advance for a cheaper fare, and I'm worried I won't find a similar price for another flight. I feel helpless and don't know who can assist me in getting a flight promptly. This situation is also affecting my husband's work schedule and causing inconvenience to others traveling for a meeting.

I was on Flight [redacted] from Boston to DFW yesterday which got diverted to Little Rock, AR. After a long day in airports and waiting 3 hours in line, I had to leave due to health issues and missed my connecting flight. I was rescheduled for Flight #[redacted] from DFW to Texarkana at 1:18, but I’m now stuck in Little Rock trying to make alternative travel arrangements. Please cancel my reservation for this flight as I won't be able to make it. Thank you for your understanding, I'm doing my best to inform you promptly about the situation.

I made a flight booking through Travelocity on 6/21/19 for travel on 6/28 and return on 7/1. Today, I contacted customer service to cancel my booking, but the representative was unhelpful. After being put on hold for 10 minutes, I was advised to call AA directly. However, contacting AA led to conflicting information from two different agents regarding my refund or credit eligibility due to a family emergency. I explained my situation, but was met with requests for supporting documents that I couldn't provide. Despite informing Travelocity three times to cancel my flight, it remains active. I seek a prompt resolution to this issue as it has been 2 days since booking. The lack of assistance from both Travelocity and AA is frustrating, and I am in need of guidance to secure my refund swiftly. Thank you for your help.

Contacting American Airlines has been quite frustrating. When attempting to reach a live person over the phone, I received automated responses citing extreme weather conditions or high call volumes. Even when promised a call back, no help was provided. The website was another challenge as it repeatedly rejected my Advantage Miles number and login details. After multiple failed attempts, I was locked out. It seems like American Airlines may not value our business anymore. After spending over an hour and a half trying to speak to a representative, even the GEThuman service was disconnected. The reliance on machines over human interaction in customer service is disheartening. I hope your experience with them is more successful.

I made a reservation on March 14, [redacted] with Cheapo Air for a flight from Chicago to Philadelphia and then to Athens, Greece on June 7, [redacted]. Upon arrival in Philadelphia, I was informed that I needed to pay an extra fee to sit next to my husband, despite believing I had already paid this fee in March. I ended up paying an additional $[redacted].76 to ensure we could sit together. However, upon checking my itinerary later, I realized I had already paid for seats that should have been 23D and 23E from Chicago to Philadelphia, and 20H and 20E from Athens back to the States. I did not get the seats I had initially paid for. I am requesting American Airlines to refund me the $[redacted].76, as I believe I paid for seats twice. Thank you, Jackie T.

My flight #[redacted] from Manchester, NH to Charlotte was canceled, and I received 3 different reasons: 1) plane taken out of service for maintenance, 2) mechanical issues, 3) bad weather. I was notified when I called to ensure wheelchair service for my sister. I didn't mind the changes to return to St. Louis, but there was no wheelchair service in Philadelphia. Additionally, there were extreme delays in Philadelphia with no explanations provided. The agents were rude and laughed about giving vague answers to passengers' questions. When I went to the desk to confirm our seats on flight [redacted] to St. Louis, the agent grabbed the ticket from my hand and spoke to me rudely. The plane experienced continual delays without any reasons given, and we departed at 9:43 pm, arriving home at 3 am on Sunday.