I am currently in Miami, FL. I came from a corporate conference in San Juan, Puerto Ric...

GetHuman2906434's Problem With a Flight issue with American Airlines from May 2019

Help with my American Airlines issue
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Before contacting them, items GetHuman2906434 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman2906434's own words
I am currently in Miami, FL. I came from a corporate conference in San Juan, Puerto Rico. My flight landed at MIA at *:**PM from San Juan. I was on a flight departing at *:**PM from MIA to my home at LAX. The agent at the counter told me my flight was overbooked and I was not able to board the flight. I was placed on standby for the next departing flight to LAX leaving at *:**PM. The agent at gate D** on **** at this time was very rude and unprofessional. I explained to him the situation and he told me "stop talking and take a seat he will call me when the flight is open for standby passengers" I did not end up getting on the flight at *:**PM. After this being the second flight I missed from MIA to LAX I approached the customer service counter and was told my standby status of priority was incorrectly added and I should of been on the *:**PM flight. Once I spoke with the agent who was somewhat rude but sort of helpful, she changed my status. She said that if I do not get on a flight tonight I would have to wait until *:**AM tomorrow morning. I asked would I be placed into a hotel for the inconvenience and she proceeded to tell me that American Airlines does not place passengers in hotels for them being late. I explained to her I landed at *:** I was not late for my original flight I was just overbooked she said that is impossible. *The experience I have had with American Airlines was very unprofessional, unorganized and not enjoyable. Every agent I spoke with at the MIA airport was rude, and would only communicate with each other in Spanish because I do not speak it. I am very unpleased with my experience and would like to be contacted ASAP in regard to this complaint. My mother was just diagnosed with stage * breast cancer, and I am trying to get home to her and my son.

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American Airlines

Problem With a Flight issue
Reported by GetHuman2906434
May 11th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 10624 others
0 customers following this


GetHuman2906434 started working on this issue
May 11th, 2019 8:32pm
GetHuman2906434 indicated the issue is not fixed yet.
May 12th, 2019 8:56pm
GetHuman2906434 indicated the issue is not fixed yet.
May 13th, 2019 2:27am

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