While checking in at the Kiosk at RDU on ******* for my flight to ST. Thomas (AA **** a...

GetHuman2893300's customer service issue with American Airlines from May 2019

Help with my American Airlines issue
The issue in GetHuman2893300's own words
While checking in at the Kiosk at RDU on ******* for my flight to ST. Thomas (AA **** at *:** am) I hit early check in instead of boarding pass and it charged my card $**. I called a rep over immediately and was told to go the the clerk at the Main check in counter and he could reverse the charge. I went right over but the clerk said he could not reverse the charge, but to just not board early and I wouldn't be charged. I did so and just got my bill and was charged.
GetHuman2893300 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman2893300 fixed the problem
Emailed customer relations after speaking with customer service. They instructed me on where to go on the internet and what to do to resolve the problem.
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American Airlines

Customer service issue
Reported by GetHuman2893300
May 9th, 2019 - 2 mons ago
I have an issue with American Airlines too
Fixed
GetHuman2893300 shared how to fix
Seen by 4 customers so far
Similar issue to 10547 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman2893300 started working on this issue
May 9th 3:34pm
GetHuman2893300 confirmed the issue is fixed. Hooray!
May 9th 8:30pm