Several weeks ago a flight of mine was canceled because I double booked. I double book...
GetHuman2696348's customer service issue with American Airlines from April 2019
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The issue in GetHuman2696348's own words
Several weeks ago a flight of mine was canceled because I double booked. I double booked because my mother in law passed away and my original flight was made by my friend's travel agent.(My original flight was Boston to Toronto then Toronto to Costa Rica all on Air Canada* then return was Costa Rica to Dallas and Dallas to Boston on AA. I double booked the Dallas to Boston leg with Dallas to Chicago. There is a memorial service for my mother in law in Chicago Friday the **th) I didn't know how to get in touch with the travel agent and my friend had paid for the original flight. I then got a notice that AA canceled the international portion of my flight, not the part on which I double booked. I called AA spoke to an agent who eventually reinstituted my international portion of the trip told me that I could not be refunded for the Dallas Boston part but that she would cancel that flight and leave my booking to Dallas. She also told me how to apply for the refund of the Dallas Boston portion given the death of my mother in law. (I was so grateful for her help, I even sent AA a comment calling her out for her competence and helpfulness.). I logged on today to make sure that all of my information was put in for my international flight and it appears that my flight from Dallas to Chicago was canceled. I am trying to understand what happened and if it was canceled why I wasn't rebooked on another flight to Chicago. My AA number is L**Y*** my name is Joanne Cudkowicz
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