I would like to refund one of six tickets that I booked through a travel agent associat...

GetHuman2459612's customer service issue with American Airlines from March 2019

8424 similar
0 following
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman2459612 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2459612's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2459612 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman2459612's own words
I would like to refund one of six tickets that I booked through a travel agent associated with Citibank (Manila). Record Locator QJLCOO, passenger Jose Miguel Grau needs to cancel and refund his tickets as he will no longer be traveling from LA to NY and from NY to LA on April ** & April ** respectively. I have inquired with Citibank and was told to correspond directly with AA. I appreciate all the help you can extend. Thank you.
GetHuman2459612 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman2459612 fixed the problem
We are waiting for GetHuman2459612 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2459612 fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman2459612
Mar 12th, 2019 - 5 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 8424 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2459612 started working on this issue
Mar 12th 8:58am