Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ksaid may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman-ksaid's own words
Son is going to miss his American airline connection because his first American airline flight was delayed for mechanical issues (** hours)**He should land in about * hours and I would like to know what I do to get him on another flight.
GetHuman-ksaid did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman-ksaid fixed the problem
We are waiting for GetHuman-ksaid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Airlines customer problems.