Hello, I have called and mailed this email already, but no answer. *I have canceled thi...

GetHuman-veselyja's customer service issue with American Airlines from February 2019

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The issue in GetHuman-veselyja's own words
Hello, I have called and mailed this email already, but no answer. *I have canceled this flight BWUDTX as attached I understood that only if the award flight is ticketed ** day or less before the flight date, I would have to pay $** processing charge, when I cancel. I have canceled the ticket More then ** days before the flight date, but when I called why my miles were not deposited back, I was told I have to pay $***, in order to get my miles redeposited. Below it states $** and only if ticketed ** days or shorter time to the flight departure.do I understand it correctly. Please help. That was the only reason*I did not cancel in ** hour, or is it misleading? Thank you so much. Help.*image*.jpeg
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American Airlines

Customer service issue
Reported by GetHuman-veselyja
Feb 7th, 2019 - 4 mons ago
I have an issue with American Airlines too
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GetHuman-veselyja started working on this issue
Feb 7th 11:56am