I applied for a refund on Tickets ************ and ** in October on these flights of...

GetHuman-yemonavi's customer service issue with American Airlines from January 2019

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The issue in GetHuman-yemonavi's own words
I applied for a refund on Tickets ************ and ** in October on these flights of *******. In checking online I see that it says that a refund was issued on both flights and also on another screen it says that an email was sent on *******. I did not receive an email or refund on my credit card. Please help. I tried with this message earlier and it says that you sent a code to my email to enter but I did not receive an code. Please help!
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American Airlines

Customer service issue
Reported by GetHuman-yemonavi
Jan 14th, 2019 - 9 mons ago
I have an issue with American Airlines too
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GetHuman-yemonavi started working on this issue
Jan 14th 8:29pm