Hello,*My son was EXTREMELY ill and he was not able to fly on Friday, November **th to...

GetHuman1926993's customer service issue with American Airlines from January 2019

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The issue in GetHuman1926993's own words
Hello,*My son was EXTREMELY ill and he was not able to fly on Friday, November **th to Charlotte, NC (from Pittsburgh, PA - Ticket number *************). He is a student at University of Pittsburgh and he was supposed to fly to North Carolina to visit his grandmother and other relatives. He ended up seeing eight different doctors in the course of just four days (starting on November **th). In addition to those appointments, he was also seen at the hospital (in Pittsburgh). I submitted a request for a credit to be used in the near future, but my request was denied. I am asking once again. I am requesting that you make an exception and grant us credit to be used for a future flight. The cost of the roundtrip flight was close to $***. Thank you for reviewing this and please let me know if you would like me to send you all of his medical documentation.**As a consumer, I have many choices of airlines. I would love to share a positive story about your airline and I would love to continue flying on your airline. Thank you!**Sharon Olson****-***-****
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American Airlines

Customer service issue
Reported by GetHuman1926993
Jan 9th, 2019 - a mon ago
I have an issue with American Airlines too
Not resolved
Seen by 2 customers so far
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GetHuman1926993 started working on this issue
Jan 9th 12:55am