My name is Garry Abell. I recently purchased *, *three*, airline tickets which left Ri...
GetHuman1918172's customer service issue with American Airlines from January 2019
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The issue in GetHuman1918172's own words
My name is Garry Abell. I recently purchased *, *three*, airline tickets which left Richmond, Virginia and was bound for Melbourne, Florida. The confirmation Number is:*C X Q I H M.*The *st half of our flight leaving Richmond, Virginia with a layover in Charlotte, North Carolina, *Flight *****, was absolutely fabulous. The *nd half of our flight from Charlotte, North Carolina to Melbourne, Florida was an absolute failure, *Flight *****. We began our departure about an hour late and into the flight approximately *** hour, the pilot came over the loud speaker and said he needed to return to the terminal due to mechanical problems. Approximately * minutes later, he stated that everything need to be shut down and this flight was going to a category * and that the flight attendants needed to suspend service and return to their respective seats.*When returning to the air terminal, I inquired as to when another flight or repairs would be made to the plane so we could continue our flight. The people in the terminal stated that it would take approximately ** minutes and another plane would be made available to continue on.*The ** minutes never happened. In order for our party to continue on to Melbourne we were forced to book another flight, *Flight *****, which left around *:** - *:** p. m.. Had it not been for us realizing that the ** minutes was just to make a problem go away so your people didn't have to deal with any other problems, we would have not been able to leave Charlotte until whenever. *The people that we dealt with were very rude and really didn't have any answers for anyone associated with this flight.*You people might brag on being the largest Air Carrier in the United States, however, since I am self employed, the quickest way to go out of business is being rude to your customers and taking the position with attitudes which was apparent to me.*What I would like? The *st half of the trip was a total disappointment* the *nd half of the trip went off with no problems. We missed a New Years Eve Party which was pre - paid and had people waiting to pick us up at the airport. I would like reimbursement for a substantial amount of the flight due to the non chalant attitude that everyone had at American Airlines.*Thank you - Garry Abell
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