My name is Garry Abell. I recently purchased *, *three*, airline tickets which left Ri...

GetHuman1918172's customer service issue with American Airlines from January 2019

3 views
 | 
6985 similar
 | 
0 following
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman1918172 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1918172's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1918172 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman1918172's own words
My name is Garry Abell. I recently purchased *, *three*, airline tickets which left Richmond, Virginia and was bound for Melbourne, Florida. The confirmation Number is:*C X Q I H M.*The *st half of our flight leaving Richmond, Virginia with a layover in Charlotte, North Carolina, *Flight *****, was absolutely fabulous. The *nd half of our flight from Charlotte, North Carolina to Melbourne, Florida was an absolute failure, *Flight *****. We began our departure about an hour late and into the flight approximately *** hour, the pilot came over the loud speaker and said he needed to return to the terminal due to mechanical problems. Approximately * minutes later, he stated that everything need to be shut down and this flight was going to a category * and that the flight attendants needed to suspend service and return to their respective seats.*When returning to the air terminal, I inquired as to when another flight or repairs would be made to the plane so we could continue our flight. The people in the terminal stated that it would take approximately ** minutes and another plane would be made available to continue on.*The ** minutes never happened. In order for our party to continue on to Melbourne we were forced to book another flight, *Flight *****, which left around *:** - *:** p. m.. Had it not been for us realizing that the ** minutes was just to make a problem go away so your people didn't have to deal with any other problems, we would have not been able to leave Charlotte until whenever. *The people that we dealt with were very rude and really didn't have any answers for anyone associated with this flight.*You people might brag on being the largest Air Carrier in the United States, however, since I am self employed, the quickest way to go out of business is being rude to your customers and taking the position with attitudes which was apparent to me.*What I would like? The *st half of the trip was a total disappointment* the *nd half of the trip went off with no problems. We missed a New Years Eve Party which was pre - paid and had people waiting to pick us up at the airport. I would like reimbursement for a substantial amount of the flight due to the non chalant attitude that everyone had at American Airlines.*Thank you - Garry Abell
GetHuman1918172 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman1918172 fixed the problem
We are waiting for GetHuman1918172 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would American Airlines email you?
This email address isn't valid
Follow this issue
See how GetHuman1918172 fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman1918172
Jan 7th, 2019 - a mon ago
I have an issue with American Airlines too
Not resolved
Seen by 3 customers so far
Similar issue to 6985 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1918172 started working on this issue
Jan 7th 9:55pm