Judy Clark changed her itinerary because of the death of her husband and because there...
GetHuman1891349's customer service issue with American Airlines from January 2019
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman1891349 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1891349's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1891349 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
Try emailing email@example.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1891349's own words
Judy Clark changed her itinerary because of the death of her husband and because there was a weather watch with the American Airlines and her flight back ended up canceling. She was charged over $*** to change her flight, however, because of the weather all other passengers were allowed to change their flights without any change fees. She requested a refund through the regular channels and the answers were quite confusing. Online it said she was issued a refund and they were sending a letter, then she received an email saying she would not receive a refund. We are confused and don't know what to think .Why should she be charged the change fee when others were not? She flew the first part of her itinerary and had to quickly change because of the death. Her daughter was also on a flight with Southwest and they did not charge her anything to change because of the weather and the death. Judy Clark's ticket number is: ************* . Her phone number is: ***-***-****.Please contact her via phone. This is all confusing and we don't have any straight answers.
GetHuman1891349 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman1891349 fixed the problem
We are waiting for GetHuman1891349 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.