Judy Clark changed her itinerary because of the death of her husband and because there...

GetHuman1891349's customer service issue with American Airlines from January 2019

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The issue in GetHuman1891349's own words
Judy Clark changed her itinerary because of the death of her husband and because there was a weather watch with the American Airlines and her flight back ended up canceling. She was charged over $*** to change her flight, however, because of the weather all other passengers were allowed to change their flights without any change fees. She requested a refund through the regular channels and the answers were quite confusing. Online it said she was issued a refund and they were sending a letter, then she received an email saying she would not receive a refund. We are confused and don't know what to think .Why should she be charged the change fee when others were not? She flew the first part of her itinerary and had to quickly change because of the death. Her daughter was also on a flight with Southwest and they did not charge her anything to change because of the weather and the death. Judy Clark's ticket number is: ************* . Her phone number is: ***-***-****.Please contact her via phone. This is all confusing and we don't have any straight answers.
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American Airlines

Customer service issue
Reported by GetHuman1891349
Jan 3rd, 2019 - 4 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 1 customer so far
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GetHuman1891349 started working on this issue
Jan 3rd 9:58pm