Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cyndiegu may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-cyndiegu's own words
Our flight from DFW to DTW was cancelled. We have no flight scheduled from American to return to Detroit that they could guarantee. We have THREE PIECES of luggage including a SKI BAG. We paid a luggage fee of $*** for the luggage. We have had to book another flight ***** and need to collect out luggage from American. Our American Reference Number is XUUURN. Our Names are Marjorie Baubie and Shawtann Whitson. BAGGAGE tag numbers from ABQ to DFW to DTW are ***********, *** and ***. PLEASE HELP RESOLVE THIS.
GetHuman-cyndiegu did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman-cyndiegu fixed the problem
We are waiting for GetHuman-cyndiegu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Airlines customer problems.