My wife and I flew into Miami. We reserved a seat the night before on **** to Ord. (FOW...

GetHuman1745382's customer service issue with American Airlines from December 2018

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The issue in GetHuman1745382's own words
My wife and I flew into Miami. We reserved a seat the night before on **** to Ord. (FOWBEI) ticket number ************* leaving **:** Am Dec. *, ****. Arrival at airport,reserved seats gone would not put us together, wanted to charge us extra fee. Finally gave us * seats but not together even though insured us they were not together. Asked stewardess, she was blunt and a bit rude and told us we would have to get off plane to change seats. Plane was leaving so we went back to our seats and stayed there. There were many empty seats on the plane many together. After being chastised by flight attendant when I asked for a change we stayed where we were and completed flight to Ord. It seems if I follow the rules my seat choice should be honored. If there are plenty of extra seats it seams that once the doors close someone should help us get seats together. After all, I did purchase tickets at an earlier date and did follow the rules.

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American Airlines

Customer service issue
Reported by GetHuman1745382
Dec 12th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 5806 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman1745382 started working on this issue
Dec 12th, 2018 6:20pm

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