Dear Sir or Madam,*I sent this letter to AAdvantage eShopping and today (Dec. *) they e...

GetHuman-mlillich's customer service issue with American Airlines from December 2018

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The issue in GetHuman-mlillich's own words
I was trying to get frequent-flyer miles reinstated. They were cancelled unfairly. ... Dear Sir or Madam,*I sent this letter to AAdvantage eShopping and today (Dec. *) they emailed me to phone you, but I can't use the phone, so here is a copy of my email to them below. (My AAdvantage number is *Y**RT*.)* Dear Sir or Madam,*American Airlines sent me an email about a month ago, saying that my frequent-flyer miles were only good until November **. AAdvantage eShopping Mall sent me an email here (to which I am replying), saying that you had received my purchase (Home Depot, purchase **********, $**.**, Order *WA********) and those miles were credited to my account on **********, *:** pm). Why are my previous miles now deleted from my frequent-flyer account? I made the deadline.*I am ** years old and I have been ill the past months. The Home-Depot purchase of ********** was the only way I could buy miles, and they were credited by you on November **. Please reinstate my frequent-flyer miles that American-Airlines said were good to November **. *Thanking you for your consideration, I am*Yours truly,*Meredith Lillich******@***.com
I met their deadline before the miles were supposed to be cancelled.
They could put back my earned frequent-flyer miles, which were cancelled unfairly, since I met their deadline.
I'm ** years old. Have been frequent-flyer member since the beginning of the program.
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American Airlines

Get my frequent-flyer miles reinstated. They were cancelled unfairly.
Customer service issue
Reported by GetHuman-mlillich
Dec 3rd, 2018 - 2 mons ago
I have an issue with American Airlines too
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GetHuman-mlillich started working on this issue
Dec 3rd, 2018 8:11pm