We need credit for return flight we never got.

GetHuman-dschwinn's customer service issue with American Airlines from November 2018

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Before contacting them, items GetHuman-dschwinn may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-dschwinn's own words
Our flight home to CID on Sun Nov ** was cancelled (Schwinn, QCFTKO* Gerstmyer KQESFZ). You rebooked us for Tues. We both had to work Mon. So we were forced to buy a Southwest ticket to St Louis and rent a car and drive home--arrived *am this morning. Can we get credit for return flights please? It was fine near CID when we arrived. My cell is ***-***-**** (I entered wrong area code in robot caller).
GetHuman-dschwinn did not yet indicate what American Airlines should do to make this right.
VK***** -- AA FF for *** years
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American Airlines

Customer service issue
Reported by GetHuman-dschwinn
Nov 26th, 2018 - 10 mons ago
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Seen by 4 customers so far
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GetHuman-dschwinn started working on this issue
Nov 26th, 2018 9:12pm