My flight was cancelled but the website says it wasn't so I can't get a refund.

GetHuman1581055's customer service issue with American Airlines from November 2018

Help with my American Airlines issue
The issue in GetHuman1581055's own words
The problem: My flight was cancelled but the website says it wasn't so I can't get a refund.
GetHuman1581055 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman1581055 fixed the problem
they changed it to cancelled
Please help with my American Airlines issue
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American Airlines

Customer service issue
Reported by GetHuman1581055
Nov 18th, 2018 - 22d ago
I have an issue with American Airlines too
Fixed
Seen by 3 customers so far
Similar issue to 4961 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1581055 started working on this issue
Nov 18th 4:24am
GetHuman1581055 confirmed the issue is fixed. Hooray!
Nov 19th 5:04pm