Refund request due to daughter's untimely murder

GetHuman1695261's customer service issue with American Airlines from December 2018

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The issue in GetHuman1695261's own words
request a refund ... I booked Confirmation********* for AA Flight **** Boston to Phoenix on Dec. ** using CheapOAir. On Nov. **, my daughter, Jamie Schmidt, was murdered near St. Louis, MO. Last Monday an agent from CheapOAir cancelled my flight and sent me a link to request a berievement refund directly frm you. I do not have the ticket * to complete the form nor access to my debit card info since I am in St. Louis and live in Ecuador. Please advise how I may proceed to request a refund Thank you. Connie M. Giffin
Refunding the cost of the cancelled ticket
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American Airlines

Refund Assistance
Customer service issue
Reported by GetHuman1695261
Dec 5th, 2018 - 2 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 5554 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman1695261 started working on this issue
Dec 5th, 2018 3:44pm