Dear customer service, I have been trying to get my problem resolved many phone calls a...

GetHuman1521942's customer service issue with American Airlines from November 2018

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The issue in GetHuman1521942's own words
Dear customer service, I have been trying to get my problem resolved many phone calls and yet no results,It was the first time I booked two airline tickets from you I was very satisfied until my luggage was lost when I went to Punta cona on October *th when I arrived in Punta cona my sisters luggage was there but not mine I went for help they looked it up and found it was still in Buffalo then they said it got shipped to Florida and they would send it to me .I filed a complaint file number was PUJAA******** it somehow got sent to South Carolina and was suppose to come but they said the * oclock flight which got cancelled.I had no clothes shoes makeup or anything .There was a gentleman who at least at the airlines Josue Nune gave me a brush toothbrush and razor which was nice but I was so upset I had nothing else.I did have a carry on which I should of packed necessary things but we met my daughter who flew in from LA and I had all her birthday presents in the carry on boots and other heavy items I relieased I should of put clothing and shoes but never dreamed that the airlines lost my suitcase. I then did not receive it for * days I WAS ONLY THERE FOR * NIGHTS AND * DAYS .I MAID SEVERAL CALLS BUT KEPY GETTING THE RUN AROUND. I WAS TOLD I COULD TAKE A TAXI ONE WAY **MINUTES OR SO **.** ONE WAY I SAID FORGET IT I WAS TOLD BY MANY DONT LEAVE YOUR HOTEL WITHOUT A TOUR GUIDE ITS VERY DANGEROUS OUTSIDE MY Now Onyz hotel. SO I HAD TO GO TO THE SMALL SHOPS BETWEEN BREATHLESS AND OUR HOTEL I DIDNT USE A CREDIT CARD THEY DONT GIVE RECIEPTS ITS ALL A LITTLE SHOPS THAT THEY BARDER WITH YOU. I HAD TO BUY SANDLES A BADING SUIT A DRESS AND SOME OTHER CLOTHES AT THERE SHOPS THEY DIDNT HAVE MUCH DRESSY STUFF FOR ME TO GET DRESSED UP FOR DINNER.I SURE HOPE YOU CAN COMPINSTATE ME FOR ME INCONVIENIEANCE IT WAS SO HORRIBLE BEING WITHOUT EVERYTHING .I MADE SEVERAL CALLS THEY TOLD ME TO EXSPLAIN MY COMP*LAINTS TO costomer relation in phoenix but I also was advised to email you I sure hope you give me something for all the money I had to spend because I had nothing,my sister is a size ** and im a six and my daughter wares a * so I couldn't even borrow anything .so I tried several times to call and speak to a supervisor and I was told you have to email or write a letter that is also very upsetting that know one would take the time to help me at your airlines. Could you please email me or call *** *** **** to give me some kind of compensation for all the stress that I endured on my trip I would appreciate if you could do something for me my trip was a * passenger coach cabin American airlines flight **** departing a * Am seats ** d **f if you need more info I kept all my information.Thank You *****@***.com Cheryl Longbine **** Milestrip rd Orchard PARK new York ***** also my baggage tag was AA***** baggage FILE PUJAA******** PUNTA CANA THANK YOU
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American Airlines

Customer service issue
Reported by GetHuman1521942
Nov 8th, 2018 - 3 mons ago
I have an issue with American Airlines too
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GetHuman1521942 started working on this issue
Nov 8th, 2018 5:01am