Hello, my name is Fung Kwan Yu from Hong Kong. I bought two flight tickets of your airl...

GetHuman-kwankwan's customer service issue with American Airlines from October 2018

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The issue in GetHuman-kwankwan's own words
Hello, my name is Fung Kwan Yu from Hong Kong. I bought two flight tickets of your airline in Hong Kong for my friends on ** Oct *:**am from Kansas City (MCI) AA**** to Chicago Ohare(ORD), then transit CathyPacific airline CX*** *:**pm to Hong Kong. But your staffs at the airport didn’t allow them to get on the flight. They told my friends that they should have a stamp of on their passport if they transit the CathyPacific which is Hong Kong flight. My friend’s name is David Leah and his daughter Angela Leah. They are Italian. They are holding Italian passport. Why did they need a stamp of pass on the passport when they come from US to Hong Kong? And your staff asked him to pay $**** for two stamps of pass. It’s unreasonable for the pass so expensive. They missed the flight. Can I shift the date of booking or can I refund the flight tickets? *Ticket number: *** *********** *** **********

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American Airlines

Customer service issue
Reported by GetHuman-kwankwan
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 4337 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-kwankwan started working on this issue
Oct 23rd, 2018 5:13am
GetHuman-kwankwan indicated the issue is not fixed yet.
Oct 26th, 2018 6:44am
GetHuman-kwankwan indicated the issue is not fixed yet.
Oct 27th, 2018 2:18am

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