I had a reservation for my partner and I to travel from Columbus Ohio to Grand Cayman...

GetHuman-bobbie_g's customer service issue with American Airlines from October 2018

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The issue in GetHuman-bobbie_g's own words
I had a reservation for my partner and I to travel from Columbus Ohio to Grand Cayman. He cannot travel. I separated the reservation as directed by American and cancelled it. At least six agents and a supervisor told me it was refundable because they had changed the itinerary. Their web site was not working so they told me I had to get the refund to my credit card by email I g customer service. I did that. Customer service said it is not refundable but reusable. That is not good enough. What changed? Reservation was for Bobbie Gerhart and Ronald Spivey. Cancelled his ticket. My ticket reference number is VDKZHM and his cancelled one is KAETBE. The website says it can’t be refunded because it isn’t cancelled. If you put in the reference number for him it says the ticket is cancelled. I have spent now seven days and countless hours on this only to get a flat all our agents and supervisor were wrong. It isn’t refundable. I need to know my recourse. Phone number is **********

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American Airlines

Customer service issue
Reported by GetHuman-bobbie_g
Oct 21st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4295 others
0 customers following this

Timeline

GetHuman-bobbie_g started working on this issue
Oct 21st, 2018 3:43pm