I am on my way to exec plat, and been exclusively traveling for AA even subscribe to th...

GetHuman-lancebec's customer service issue with American Airlines from October 2018

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The issue in GetHuman-lancebec's own words
I am on my way to exec plat, and been exclusively traveling for AA even subscribe to the GoGo internet monthly American subscription. However on Jfk-mia and Mia -jfk you are using your intl internet where I can’t get on unless I pay an additional cost. I understand I need to do this when I travel over to Europe but I am highly disappointed that I would have to incur $** of additional cost due to your inability to give us what was promised in my monthly subscription to for us flight which is supposed to be gogo. **I have had enough of this nickel and diming approach. I even saw the admirals club is raising it charge by $***. You understand we will eventually walk away from the airline if this conitines and I want compensation for the money I incurred on these flights. By the way I thought the connection was awful. JetBlue figured this out and created high speeds that make this laughable. **Please handle

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American Airlines

Customer service issue
Reported by GetHuman-lancebec
Oct 19th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4258 others
0 customers following this


GetHuman-lancebec started working on this issue
Oct 19th, 2018 11:05am

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