I am on my way to exec plat, and been exclusively traveling for AA even subscribe to th...
GetHuman-lancebec's customer service issue with American Airlines from October 2018
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The issue in GetHuman-lancebec's own words
I am on my way to exec plat, and been exclusively traveling for AA even subscribe to the GoGo internet monthly American subscription. However on Jfk-mia and Mia -jfk you are using your intl internet where I can’t get on unless I pay an additional cost. I understand I need to do this when I travel over to Europe but I am highly disappointed that I would have to incur $** of additional cost due to your inability to give us what was promised in my monthly subscription to for us flight which is supposed to be gogo. **I have had enough of this nickel and diming approach. I even saw the admirals club is raising it charge by $***. You understand we will eventually walk away from the airline if this conitines and I want compensation for the money I incurred on these flights. By the way I thought the connection was awful. JetBlue figured this out and created high speeds that make this laughable. **Please handle
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