AA has delayed my family's return flight schedule for Dec **, needs to let me book better alternative

GetHuman1160692's customer service issue with American Airlines from September 2018

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The issue in GetHuman1160692's own words
Record Locators*QTAPXW and VZWUFC*Return flights ***** *** datedDec **, **** have been changed to * hours later*Alternate flights exist, but AA would not let me change, requires my travel agency to change, then refused to let my travel agency change*AA should let me change to better flights or provide easy access to my travel agent to do so
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American Airlines

Customer service issue
Reported by GetHuman1160692
Sep 18th, 2018 - 6 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 3 customers so far
Similar issue to 3623 others
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Timeline
GetHuman1160692 started working on this issue
Sep 18th, 2018 3:52pm