I requested a refund a couple of days after booking this trip. I was told I was not el...

GetHuman985173's customer service issue with American Airlines from August 2018

Help with my American Airlines issue
Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman985173's own words
Get a refund ... I requested a refund a couple of days after booking this trip. I was told I was not eligible for a refund, but could have a credit with them I could use for future travel. I told them I purchased insurance just in case I was unable to fly for some reason. I was then told that I need to contact the insurance company directly. I contacted them and after jumping through all their hoops they denied my claim. My wife had a problem with her passport and I told them that right away. Now I can't even reach the airline. when I called I was asked for a ticket number I tried to give them My record locator and they refused to utilize that. I want my money back. I paid extra to have a refundable ticket and I didn't use the travel and gave the airline plenty of advance notice of same.
I purchased insurance just in case I couldn't fly for some reason. That was a waste of money. It didn't cover me.
At least give me a credit to fly later.
I bought a ticket.
Called customer service. What a joke!
I have an issue with American Airlines too
How GetHuman985173 fixed the problem
Emailed them at the address provided by gethuman
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American Airlines

Airline tickets
Customer service issue
Reported by GetHuman985173
Aug 13th, 2018 - 7 mons ago
I have an issue with American Airlines too
Fixed
Seen by 10 customers so far
Similar issue to 2758 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman985173 started working on this issue
Aug 13th, 2018 2:04pm
GetHuman985173 indicated the issue is not fixed yet.
Aug 13th, 2018 4:53pm
GetHuman985173 indicated the issue is not fixed yet.
Aug 13th, 2018 5:05pm
GetHuman985173 indicated the issue is not fixed yet.
Aug 14th, 2018 3:17pm
GetHuman985173 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 4:18pm