I have been charged too many times for baggage.*At the check in machine the AA worker h...

GetHuman-brilect's customer service issue with American Airlines from August 2018

2679 similar
0 following
Help with my American Airlines issue
First: share to improve GetHuman-brilect's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-brilect to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-brilect may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-brilect's own words
I have been charged too many times for baggage.*At the check in machine the AA worker helped us out. He swiped my travel card and it said declined. He tried it again it also said declined. **So I used my partners travel card to pay for our luggages and it worked. **Problem is even though it said declined with my card it has still taken money out with a value of $**. We did not get any receipt of the declined swipes. Only a receipt for the actual bag payments that went through which was $***. ** bags each for * passengers.**When I noticed the payment had come out I was still at the airport so I went back out to the same AA guy who checked us in and he said it would go away on its own as it was "pending" and if it doesn't and it actually goes through we need to contact the company for a refund as the machine was playing up.
GetHuman-brilect did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman-brilect fixed the problem
We are waiting for GetHuman-brilect to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would American Airlines email you?
This email address isn't valid
Follow this issue
See how GetHuman-brilect fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman-brilect
Aug 10th, 2018 - 8 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 5 customers so far
Similar issue to 2679 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-brilect started working on this issue
Aug 10th, 2018 1:39am